Ecotex Healthcare Linen Operations Coordinator

**Company Background**

Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, sub-acute and medical facilities across Canada and the western United States. We are a private, family owned and operated company. Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans. Ecotex helps to create a safe, comfortable environment for patient care. Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers. As a Clean Green® certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources.

**Summary of Position**

To support leading linen management practices and customer experience, Ecotex Healthcare Linen Service is currently seeking a Full-time, Permanent Hospital based _**Linen Operations Coordinator**_ for one of our Northern Ontario customers located in Sudbury.

**Job Overview**
In support of effective on-site linen management, the Linen Operations Coordinator will be responsible for the following key duties:

- Manage linen ordering integrity and optimization across multiple Hospital Departments
- Support a collaborative culture in partnership with our Hospital client
- Provide inventory management and accountability across the Hospital
- Manage customer relationships with Hospital Support Services and Clinical staff through proactive communication, daily rounding and client interaction
- Support linen quota change process with the Ecotex Director through cost analysis and Hospital approval protocols
- Ensure linen and laundry supplies are ordered and controlled in line with Hospital policies and procedures
- Support the continuous quality improvement plan and acceptable linen quality standards
- Identify opportunities to support improvement patient care through integration of smarter linen solutions
- Support the implementation of new product initiatives which advance high quality patient care
- Complete monthly and ad hoc linen reports to ensure appropriate utilization and decision making
- Complete quarterly customer service audits with the Ecotex Director and Hospital staff
- Participate in monthly account performance and priority reviews
- Manage customer service issues quickly and effectively

**Required Skills and Knowledge**
- Previous experience in healthcare linen operations or a related field is preferred.
- Strong communication skills including ability to negotiate and build consensus
- Ability to exercise good judgement and sensitivity in dealing with hospital and staff information
- Solutions oriented with an innovative, forward-thinking perspective
- Ability to prioritize and successfully resolve issues with high sense of urgency and customer experience focus
- Strong attention to detail and follow through
- Ability to develop strong working relationship through appreciative inquiry and listen skills
- Reliable transportation and ability to travel as required

**Education**
- College Degree in Healthcare Environmental Services Management or combination of relevant industry and work experience
- Minimum of 7 years experience managing on site healthcare or other linen distribution services
- Previous experience in a healthcare environment an asset
- Previous experience with successful self directed leadership and customer service

Expected hours: 37.5 per week

**Benefits**:

- Employee assistance program
- On-site parking
- Paid time off

Work Location: In person