Parts/retail Manager

About Us

We're Royal Distributing, and we’ve been a leader in the Canadian powersports industry for the past 30 years. We provide our our customers with quality products and top service to keep them ridiing their snowmobiles, ATVs, motorcycles, dirt bikes, and more. We’re embarking on the next phase of our growth and we want you to join us

The Opporunity

We are looking for a Parts Manager or a Retail Manager Your main focus is to ensure that your team is providing top-notch service to our customers by problem-solving customer issues and ensuring our shoppers leave our store with the products they are searching for. You are relied upon to provide guidance regarding returns and exchanges, solutions to customer issues, training for team members, and leadership to associates as part of our retail management team. You are accountable for the speed, accuracy, and quality of service that the parts department provides to both in-store shoppers and customers that call the store, and for identifying and executing process improvements within the parts department that enhance the overall customer experience.

**Responsibilities**:

- Minimize wait times at the parts counter and on the parts phone line by allocating staff and assisting where required
- Provide reoccurring training and testing to new and existing staff
- Coach team members on performance by delivering feedback and training on best practices
- Oversee all price changes and signage in the parts department
- Identify and execute operational efficiencies within the parts department's processes and practices
- Plan, prepare and carry out store sales, promotions and events
- Foster an engaging work environment for team members and customers
- Build positive team relations, demonstrate ethical behavior, and maintain all safety guidelines
- Assist with the recruitment process, including shortlisting, pre-screening and interviewing
- Complete the appropriate opening and closing procedures for the store
- Process customer returns and exchanges
- Complete special order and warranty requests and oversee tracking to ensure timelines are maintained
- Oversee curb-side orders to ensure our team is providing customers with product quickly and accurately
- Solve customer issues related to product issues

**Qualifications**:

- 2+ years of retail leadership experience
- Strong mechanical knowledge of powersports is required for the Parts Manager position
- Excellent verbal communication and interpersonal skills.
- Ability to complete assigned work and projects on time within a fast, ever-changing environment
- Exceptional customer service and problem-solving abilities
- Proficiency in computer use

Additional Information
- This position reports to the Store Manager
- This position requires team members to work varying hours, seasonal overtime, and shifts during days, evenings, and weekends
- This position requires team members to stand for extended periods, climb a ladder and to move merchandise (weighing up to 30 pounds) throughout the store
- Steel toe, green patch work boots are required

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your compensation expectation for this role?

**Experience**:

- Retail management: 1 year (preferred)
- Powersports: 1 year (preferred)

Work Location: One location