Relocation Coordinator
2 weeks ago
QMM has successfully moved people to all corners of the globe for over 25 years Our reputation sets us apart from other moving companies because of our constant commitment to quality, paying close attention to each moving detail. QMM was named Allied Van Lines Agent of the Year in 2021. We have locations in Vancouver, Calgary, Toronto, and Edmonton. QMM is a growing organization, and our team includes diverse professionals committed to providing an outstanding moving experience to our corporate and private clients.
Are you a self-starter and team player?
**Relocation Coordinator**
**Reports To**
Customer Service Supervisor
**Job Purpose**
To be a single point of contact for the account/shipper on household goods relocations. This position facilitates seamless communication between the parties involved in the relocation and provides important information to the account/shipper from the initiation to the final call.
**Duties and Responsibilities**:
**Customer Service/Move Coordination**
- Improving/maintaining customer service scores
- Act as single point of contact for the shipper/account to reach during the relocation process to assist with house hold goods relocation questions/concerns
- Provide information to shipper such as important dates, budgets and customs information.
- Knowledgeable about QMM and relocation process
- Complete all tasks and memos in required timeframe for each move based on move type.
**Computer/Data Entry**
- Learning & using Pegasus, Camis (QPD), Mosys & Globalcom recording new relocations; registering relocations; completed required tasks
- memos; tracking and recording shipments; printing packing and delivery paperwork.
- Using the Pegasus folders to file important communication in. Using “out of office” notification to advise office status and alternate contact if required
**Customs**
- Have the knowledge and access to information for customs requirements for Canada and the US
- Know and understand Canada Customs clearance process for imports
- Knowledge and know how to re-manifest a shipment
- Provide shipper with required customs forms and council how to complete
- Have basic knowledge and access to information for customs requirements for Countries outside North America
**Telephone**
- Responding to messages within a 2-3 hrs (if in the office) or responding upon next day arrival
- Be courteous with time zones when calling internationally
**Qualifications required**
Education/Experience
- High School Diploma or equivalent; Post-secondary education preferred, but not required
- 1-3 years Customer Service experience
Specialized knowledge
- High understanding of MS Office and related programs
- Required typing speed at 50-60 WPM
**Skills**:
- Excellent communication skills - written and verbal
- Sound problem solving skills
Abilities
- Ability to multi-task and prioritize in a demanding and high pressure environment
**Working Conditions**
- May encounter stressful situations and challenging customers
- Occasional overtime may be required, especially during peak season
**Physical Requirements**:
- Prolonged sitting at desk, in front of a computer.
- Repetitive tasks
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$48,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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