Full Time Customer Service Representative
4 days ago
**DUTIES AND RESPONSIBILITIES**
The duties for this position will include, but not be limited to, the following:
- Responsibilities include utilizing and managing New Connections’ Outlook calendars to enable the scheduling and booking of connections appointments.
- Performing outbound calls for scheduling and booking of appointments, create Field Activities (FA) within Customer Information system (CIS) for customers internal resources to complete field work.
- Administration of Electrical Safety Authority (ESA) authorizations. QA/QC and Governance on the list of responsibilities above.
- Clerical activities to support metering, billing, and administrative activities, and escalation of customer concerns to the Senior Clerk and/or Supervisor.
**QUALIFICATIONS**
- High school diploma or higher
- Working knowledge of Customer Information Systems (an asset)
- Strong analytical skills with the ability to identify opportunities for improvement and the capacity to develop and implement appropriate solutions
- Have computer knowledge, including proficiency with Microsoft Office programs, such as Excel and Word
- Ability to work with mínimal supervision
- Be a highly motivated team player with strong interpersonal and communication skills to interact with both internal and external clients
INDLCA
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