Supply Chain

**Job Summary**
We’re looking for a Supply Chain & Operations Manager who is an experienced professional to lead our day-to-day operations with strong optimization and cost reduction focus across online B2B and B2C channels. Striving to deliver innovative and industry leading solutions in logistics, inventory management, procurement, and customer service.

**Responsibilities**

**Logistics & Supply Chain**
- Lead global inbound and outbound logistics across Canada, the U.S., and international partners
- Manage relationships with 3PL warehouses, freight forwarders, and carriers
- Oversee shipping, customs, duties, and compliance requirements
- Optimize freight costs, transit times, and delivery performance
- Develop and maintain logistics SOPs and contingency plans

**Procurement Management**
- Own the procurement process for finished goods and operational supplies
- Manage supplier relationships, pricing negotiations, and lead times
- Work closely with Product and Finance on purchase planning and costing
- Ensure purchase orders align with forecasts, budgets, and inventory plans
- Monitor together with Product, supplier performance, quality, and on-time delivery

**Inventory Management**
- Own inventory planning, demand planning and forecasting processes utilizing tools such as MRP and StockIQ, and replenishment across all channels
- Ensure healthy stock levels while minimizing overstock and stockouts
- Oversee inventory accuracy across warehouses and systems
- Lead reconciliations, and aging inventory strategies
- Support product launches and seasonal demand planning

**Customer Service Operations**
- Oversee customer service workflows, returns, refunds, replacements, and exchanges
- Manage outsourced partner and ensure the SLAs are being met
- Improve processes to reduce response times, errors, and costs
- Partner with marketing and sales to support the customer experience

**Budgeting & Forecasting**
- Build and manage annual operations budgets
- Track and forecast logistics, fulfillment, and operating costs
- Report on key performance indicators including freight, fulfillment cost per order, inventory turns, and service levels

**Systems & Process Optimization**
- Oversee key operational systems including ERP, 3PL integrations
- Lead continuous improvement initiatives to increase efficiency and scalability
- Drive data-driven decision making across all operational functions

**Experience**
- Degree in Business Administration/ Supply Chain Management/ Logistics
- 3+ years of experience in Supply Chain or related position
- Experience in leading teams
- Experience working in logistics and transportation across international borders
- Experience in inventory forecast and management
- Experience in procurement, budget management, and customer service
- Experience working within an ERP system (Experience with NetSuite is an asset)
- Advanced working knowledge and experience in Microsoft Office with specific strength in Excel

**Skills & Abilities**
- Excellent communication skills, both verbal and written
- A leader who leads by great example and is a multiplier
- High standards for quality control and performance
- Highly organized and detail-oriented and able to manage overlapping projects
- Analytical thinker with problem-solving skills and mathematical abilities
- Ability to stay calm and productive under pressure
- Great communicator who is persuasive and good at negotiating
- Takes initiative and able to identify opportunities for improvement
- Driven by goals and KPI’s management
- Ability to work both independently and in a team-based environment

Pay: $65,000.00-$90,000.00 per year

**Benefits**:

- Extended health care
- On-site gym

Ability to commute/relocate:

- Vancouver, BC V6C 2S6: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Could you come in person 2 to 3 days per week?
- What is your expected salary to start and 1 yr from now?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Supply chain: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Vancouver, BC V6C 2S6