Team Lead, Retail

2 weeks ago

Ottawa, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

**Job Description**:
**Key Responsibilities**:
**Store Financial Performance**:

- Achieve or exceed sales targets including both the top and bottom line results

**People Management & Engagement**:

- Support in training on standard operating procedures; ensure brand ambassadors have the proper understanding of product and brand history
- Coach and mentor brand ambassadors to improve performance and develop key selling and operational skills that enhance customer experience
- Identify external talents for Canada Goose’s retail business and support in onboarding new team members
- Drive Employee Engagement through performance recognition and development

**Customer Experience**:

- Ensure an outstanding customer experience through team selling with the brand ambassadors
- Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
- Drive respective location’s Units per Transaction (UPT)
- Resolve customer issues and NPS detractors in a timely manner by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
- Leveraging in store elements to provide a memorable experience

**Operational Excellence**:

- Compliant of store operating procedures to minimize store shrink
- Assist with Payroll and schedule management
- Performs store opening and closing procedures in alignment with company standards
- Other responsibilities may be added to meet the needs of the business

**Experience, Education and Designations**:

- 3-4 years retail management experience
- Proven experience working with affluent and luxury brands is an asset
- High-volume traffic experience is an asset

**Knowledge, Skills and Attributes**:

- Basic knowledge of inventory, scheduling and payroll management
- Strong grasp of retail math and using analytics in a business environment
- Attention to detail
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Strong time management and organizational skills, ability to multi-task in a fast-paced environment
- Solid knowledge and understanding of retail metrics
- Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Advanced skills in Microsoft Office; specifically, Word and Excel
- Proficiency in another language is an asset

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