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Sr&ed Department Manager
3 weeks ago
Bond Consulting Group is a unique professional services firm. We are a leading SR&ED consulting firm, located in Toronto.
SR&ED stands for “Scientific Research & Experimental Development” - it is the name of the largest and most important corporate tax incentive program in Canada, available to all businesses in fields of science, technology or medicine. The program is like a grant, but is administered by CRA (The Canada Revenue Agency).
Bond Consulting Group is an innovative firm, with an excellent reputation in the industry and a fantastic corporate culture.
**SR&ED Department Manager**:
The SR&ED Department is the heart of this successful professional services firm. The SR&ED Department Manager will oversee a large, talented team of SR&ED Analysts and the Department Coordinator(s), in order to ensure BCG’s SR&ED processes are followed, and high-quality deliverables are always produced. In this role, there exists a real opportunity to impart a significant professional impact by managing people, policies, processes, clients, associates, and stakeholders in a dynamic, fast-paced, high-growth environment while fostering team cohesion and ensuring client satisfaction.
The SR&ED Department Manager will work with BCG’s Leadership Team to manage a highly skilled analyst team, ensure Quality Control policies and processes are followed throughout day-to-day operations, and all client issues are addressed professionally. The SR&ED Department Manager is responsible for onboarding new team members and mentoring existing members. The Department Manager will schedule and attend regular performance reviews and foster career growth for the department members. You will also document, monitor, and update Quality Control processes to ensure effective and efficient operations; The person in this role will implement mentorship and client strategies that support BCG’s SR&ED services and BCG’s client growth.
The SR&ED Department Manager will work under the direction of BCG’s CEO, also known as the SR&ED Whisperer.
**Responsibilities**:
- **Client Service Management**: Assign new and renewing clients to the analyst team to ensure efficient and balanced department workloads, across the different specialties and categories of the department. Re-assign cases as required.
- **Professional Service Management**: Ensure clients and their representatives (e.g. accountants, bookkeepers, other representatives) receive the highest of professional service standards from our firm; ensure that client deliverables are produced; ensure that department service and client issues are addressed promptly and professionally; ensure that all deliverables are produced to our exacting standards.
- **Department Planning**: Develop and execute SR&ED policies and processes that align with the firm’s systematic approach to producing and delivering excellence.
- **Quality Control Processes**: Follow existing QC processes in order to ensure that policies are followed and deliverables meet our standards.
- **Performance Measurement**: Track and monitor volumes of professional work and career promotions based upon established metrics.
- **Document Management**: Design, develop, coordinate and maintain national and provincial SR&ED tax policies, manuals and processes and ensure the material is up-to-date and easily accessible to internal team members.
- **Cross-Functional Collaboration**: Work with Senior Management to ensure cohesion across the corporation.
**Qualifications**:
- Bachelor’s degree in management or a related field
- 5-7 years’ experience in management, preferably within a Professional Services Firm (management consulting, legal or accountancy)
- Experience directly within the SR&ED industry or with SR&ED processes is mandatory
- Track record of successfully developing, executing and managing people, projects and processes including setting deadlines, allocating resources, reporting, cross functional coordination and communication, and delivering impactful results.
- Strong understanding of management principles, best practices and methods used to lead teams and achieve individual and shared goals.
- Excellent verbal and written communication skills with the ability to effectively communicate with clients, internal teams, and external partners.
- Excellent interpersonal and customer service skills with the ability to work independently and as part of a team.
Strong supervisory, management and team leadership skills.
- Excellent organizational skills and attention to detail.
Strong Project Management Skills with the ability to thrive in a fast-paced environment, proactively manage multiple tasks simultaneously, meet deadlines, and stay organized.
- Strong analytical and problem-solving skills with the ability to track and analyze data, identify trends, and develop solutions to operational challenges.
- Positive attitude with lots of energy, self-motivation, personal integrity
Responsible, reliable, highly motivated, eager, keen to succeed
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