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Account Manager, CRM

3 weeks ago

Toronto, Canada JAM Direct Full time

**Who we are**

JAM is an independently owned full-service marketing agency located in Toronto. We specialize in providing CRM solutions powered by creative, data and technology to some of Canada and the US’s biggest brands.

We value people over process - so instead of focusing on roles, rules, and titles, we focus on hiring the right people to create a more flexible, fun, creative team.

**What we offer**
- Support from a team of over 200 one-to-one communication experts
- Opportunity to grow outside of your job description
- A culture that promotes personal and professional growth

**Who we are looking for**

An Account Manager to join our client services team, delivering CRM solutions for a major Canadian Financial Institution.

Though there are some requirements we hope you have, who you are is more important. These are the specific behaviours and skills we care about most. The more these sound like you, the more likely you are to thrive here.
- Passion - you care about doing great work and you love what you do
- Excellence - you recognize that setting goals is the first step to success
- Curiosity - you’re eager to question things. That’s where opportunity lies
- Communication - you listen to others and aim to speak clearly and concisely
- Self-Awareness - you know your strengths and weaknesses
- Selflessness - you make time to help colleagues and make those around you better
- Integrity - you do what’s right, not what’s easy
- Accountability - you take responsibility, even when that means highlighting a mistake
- Respect - you embrace differing perspectives, understand we all have biases, and collaborate effectively with everyone

**Requirements**:

- 2 to 5 years’ experience at an Advertising or Marketing agency in a client-facing role
- Ability to take ownership of increasingly complex projects
- Ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Experience managing campaigns built by developers in Salesforce Marketing Cloud (or other enterprise-level CRM platforms) is an asset

**What you’ll do**
- Build client relationships providing excellent client service in a collaborative nature
- Coordinate with creative, production and digital teams to ensure projects are running smoothly and on time, by ensuring they have all necessary information, materials and elements in a timely manner 
- Work through day-to-day challenges with a solution-oriented approach, identifying when to escalate issues
- Identify opportunities to add value every step of the way
- Use your knowledge and skills to push clients, the team and the agency in the most productive direction

**Experience**:

- Marketing: 2 years (preferred)
- Advertising: 2 years (preferred)

**Language**:

- English (required)