Part-time Adoption Counsellor

4 days ago

Cochrane, Canada Cochrane & Area Humane Society Full time

The Adoption Counsellor will be responsible for greeting the public, meet & greets of adoptable animals with potential adopters including discussion of best pet matches, admitting stray and surrendered animals and releasing animals under bylaws. The position reports to the Animal Care & Adoption Supervisor. Shifts being recruited for are:

- **1 Permanent part-time position**: Saturday & Sunday 11:30am-5pm (alternating weekends)

**Position Responsibilities**:

- greet the public, providing support and resources
- meet & greets of adoptable animals with potential adopters including discussion of best pet matches
- the completion of adoption contracts and intake paperwork
- book appointments for and admitting animals in stray and surrender situations
- release animals under municipal by-laws
- maintain accurate and detailed records of each animal in our care
- ensure appropriate kennel signage is in place for all animals
- create animal write-ups for website and kennel signage
- respond to public enquiries in a professional, courteous, and timely manner
- cover reception desk and duties as required
- promote Norm’s Nook pet supply store and assist customers with products
- provide support and guidance to volunteers
- communicating animal related health and behavioural concerns to Management in a timely manner
- some cleaning of kennels and public animal areas with different cleaning & disinfection products
- complete accident/incident reports as necessary
- handle all animals in a humane way using positive reinforcement methods
- conduct themselves in a professional and courteous manner at all times while working as an employee of the Cochrane & Area Humane Society
- communicate animal related health and behavioural concerns and any occupational hazards to the Management in a timely manner
- remain familiar with and supportive of, the goals and mission of the Cochrane & Area Humane Society
- adhere to Shelter Policy and Procedures
- ensure appropriate and timely communication is shared within and between departments daily
- complete all mandatory training
- complete other related duties as requested by Shelter Management

**Qualifications and Skills**:

- exceptional communication and customer service skills, and intermediate office & computer skills
- previous animal handling experience and behaviour knowledge a definite asset
- ability to successfully handle all breeds and sizes of cats, dogs, and small animals
- physically capable of working in a fast paced environment that includes lifting, bending and other repetitive movements
- reliable, trustworthy, able to work well in a “team” atmosphere as well as capable of working independently
- strong organizational, productivity and time management skills
- ability to communicate effectively, both orally and in writing
- previous experience working with volunteers a definite asset
- genuine concern for the welfare of animals

**Application Process**:
If you would like the opportunity to be a part of a caring and compassionate team working for an important cause, please forward your _resume with cover letter._

**Job Type**: Part-time

**Salary**: $15.00-$17.00 per hour

Schedule:

- Day shift
- Weekends only

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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