Golf Shop Supervisor

Golf Shop Supervisor/Associate Golf Professional

Reports to the:
Head Golf Professional

Summary:
The Golf Shop Supervisor will be responsible for assisting the Head Golf Professional & Golf

Shop Supervisor with overseeing all elements of the Silvertip's golf shop related activities

resulting in extraordinary experiences for all guests. Assists the Head Professional with training

and evaluation of the golf shop team regarding retail, merchandising and golf bookings. Assists

the Head Golf Professional with managing and coordinating aspects of events and tournaments.

Updates and maintains tee sheet bookings when required. Maintains an attractive, orderly

appearance in and around the golf shop, practice facilities and other golf related areas to maintain

a safe, inviting environment for guests and staff. Represent Silvertip Resort in a professional

manner at all times.

Every Employee at Silvertip Resort will possess the following Core Competencies:

- A team-oriented individual who strives to create a memorable guest experience.
- An individual who maintains high standards and thrives off accomplishing tasks and

achieving goals.
- An active listener who has a positive and responsive personality with the ability to make

decisions and exercise independent and sound judgment.
- An individual who has a lifelong love for nature and is inspired to respect and promote

the environment that surrounds you.
- An individual that has the belief that all workplace injuries are preventable and will

maintain a healthy and safe environment.

Job Duties:

- Always maintains a friendly, hospitable and helpful attitude with all guests and fellow

employees.
- Daily coordinating of merchandise operations in the golf shop. Communicating with golf

shop and golf services employees, supervisors, and management throughout the day.
- Scheduling Golf Shop staff
- As an employee at Silvertip Resort you will be responsible for maintaining a healthy and

safe work environment for all fellow employees and our guests.
- Will always keep all equipment and work areas clean and safe and in proper working order.
- Develop, train, and monitor Golf Shop and Golf Services Associates on merchandising,

inventory of products, and customer service.
- Monitor all elements of the Golf Shop operation.
- Follows directives and completes assignments with a minimum of supervision.
- Inventory control and overseeing monthly inventory counts.
- Monitor all elements of the golf shop operation.
- Knowledge of the golf course, golf rates and golf shop product.
- Liaises with the Events Team on all golf event requirements.
- Merchandise and inventory of Golf Shop product.
- Answer phones in a professional manner and assist callers with any requests they may have

when required.
- Book tee times according to procedures when required.
- Follow all guest check in procedures.
- Direct guest to locations around Silvertip Resort.
- Follow all lost and found procedure.
- Complete daily cash-out procedures when required.
- Ensure that guest services staff is informed of all range users.
- Handle all guests' special requests in a professional manner.
- Be aware of all Silvertip Resort promotions and incentives.
- Follow opening and closing procedures.
- Attends and actively participates in regularly scheduled staff meetings and training

courses as required.
- Any other duties as assigned.

**Requirements**:

- PGA of Canada designation an asset
- Minimum 3 years golf operations experience
- Driver's License
- High school diploma or GED
- Experience in golf operations including employee motivation and training, golf

instruction, tournament and event management an asset
- Knowledge and understanding of typical golf course procedures
- Proficiency with Microsoft Word, Excel, Outlook
- Manual dexterity required to use desktop computer and peripherals
- Previous retail or golf experience
- Knowledge of POS an asset
- Knowledge of tee time booking and tournament software an asset.
- Demonstrate professional radio etiquette
- Maintain a clean and safe work environment within your department
- Be continually aware of and maintain the highest standards of personal hygiene and dress
- Follow all Health and Safety procedures
- Able to work in a team environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all

times
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a

diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Regularly exposed to moving mechanical parts and outside weather conditions
- Occasionally exposed to wet and/or humid conditions
- Able to meet and perform the physical requirements and to work effectively in an

environment which is typical of this position
- Frequent lifting, bending, climbing, stooping and pulling
- Frequent repetitive motions
- Continuous standin