Help Desk Support Technician

2 days ago

Toronto, Canada TekWisen Software Pvt. Ltd Full time

Educate end
- users on highly technical content regardless of level of experience.
- Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
- Documents, maintains, upgrades or replaces hardware and software systems.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
- Requires at least 1 year of experience in tech support within a contact centre or in a related area Who You Are (Qualifications)
- Previous Point-of-Sale (POS) experience is a definite plus
- Ability to work evenings, overnight and weekends a plus
- Associate's degree preferred or its equivalent
- Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
- Microsoft Office 2007 to 2016 and Office 365
- Able to support Outlook client
- Able to troubleshoot VPNs
- Able to use SCCM to deploy images to clients' desktops and laptops
- Active Directory knowledge - Create user accounts, Groups and manage GPOs
- Desktop and Laptop hardware knowledge
- Printer hardware knowledge
- Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
- Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus

**Salary**: $24.00 per hour

Schedule:

- 8 hour shift

Application question(s):

- must speak french?

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