Project Leader

**Job Overview**

Coordinate and delegate the responsibilities of IT teams. Manage and oversee the day-to-day functions of the department and search for creative ways to elevate the capabilities of technology systems.

**KEY ACCOUNTABILITIES**:

- **Project Planning & Execution**:

- Lead the planning, implementation, and execution of IT-related projects according to predefined goals and objectives
- Develop project plans, schedules, and budget estimates, and ensure adherence to timelines and budgetary constraints.
- Identify project risks and develop mitigation strategies to minimize potential disruptions.
- **Team Leadership & Collaboration**:

- Provide leadership and guidance to project teams, fostering a collaborative and productive work environment.
- Coordinate with cross-functional teams, including IT professionals, developers, architects, operational staff and clients, to ensure alignment and synergy across departments.
- Delegate tasks effectively and monitor team progress to ensure timely delivery of project milestones.
- **Resource Management**:

- Manage project resources, including personnel, equipment, and timelines, to optimize efficiency and productivity.

Identify resource requirements and make recommendations for resource acquisition or reallocation as needed.
- **Communication & Stakeholder Management**:

- Communicate project status, progress, and issues to stakeholders, ensuring transparency and alignment with organizational goals.
- Facilitate effective communication channels between project teams, stakeholders, and management to address concerns and resolve conflicts.
- Act as a primary point of contact for project-related inquiries and provide timely updates to all stakeholders.
- **Quality Assurance and Risk Management**:

- Ensure the quality of project deliverables through rigorous testing, review, and validation processes.
- Proactively identify and mitigate project risks, escalating issues as necessary to ensure timely resolution.
- Conduct post-project evaluations to assess outcomes, identify lessons learned, and implement improvements for future projects.

**CORE COMPETENCIES & ATTRIBUTES**:

- Strong management and people development skills
- Ability to develop and deliver projects using leading edge technologies
- Understanding of ITIL practices
- Ability to think logically and demonstrate strong analytical and problem-solving skills

**EXPERIENCE & QUALIFICATIONS**:

- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
- Proven experience (at least 3 years) in IT project management or leadership role, with a successful track record of delivering complex projects on time and within budget.
- Strong understanding of project management methodologies, tools, and best practices, such as Agile, Scrum, or Waterfall.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate teams and build consensus among stakeholders.
- Proficiency in project management software and tools, such as Microsoft Project, MS Azure for DevOps or JIRA.
- Solid technical background with a deep understanding of IT infrastructure, systems, and software development lifecycle.
- PMP, PRINCE2, or Agile certification is a plus.
- Timeliness is key, we are looking for someone who values punctuality as much as we do.

**Who We Are**

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including **Fortune 500 companies**.

**Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.**

**Benefits of working at Gatestone**

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

**As a Gatestone Team Member, You'll Enjoy**
- Supportive leadership and coaches
- Ongoing training to be the best that you can be in your job
- Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
- Employee discounts to local stores and services
- Extra bonus opportunities through our Employee Referral Program
- We are an accessible workplace_.
- Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process._

**Be a part of an award-winning company**

Schedule:

- 8 hour shift

Work Location: Hybrid remote in North York, ON