Brand Ambassador at American Eagle Outfitters

**POSITION TITLE**:Brand Ambassador
**REPORTS TO**:Store Leadership Team
**STATUS**:Part Time
**SUPERVISES**:N/A

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The Brand Ambassador is responsible for generating sales by providing the customer with an exceptional shopping experience. Brand Ambassadors truly act as the face and voice of our Company, build brand recognition, and successfully promote our product through the engagement of customers in meaningful ways to increase our Company’s brand awareness and to generate sales.
The Brand Ambassador is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

**RESPONSIBILITIES**:

- Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
- Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
- Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
- Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
- Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
- Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
- Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
- Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
- Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
- Understand and adhere to all company policy and procedures.

**QUALIFICATIONS**:

- Previous retail experience preferred.
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to receive feedback and take action when appropriate.
- Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
- Available to work a flexible schedule to include evenings, weekends and holidays.
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
- Ability to perform all Essential Job Functions.
- Proficient with technology.

**_AEO is an Equal Opportunity Employer and is committed to complying with all federal and provincial equal employment opportunity and human rights laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race, national or ethnic origin, color, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or any other ground protected by applicable human rights legislation. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law. _**
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**_Updated April 2019 _**_
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**Job Type**: Part-time
Part-time hours: 10-30 per week

**Salary**: $15.50-$19.40 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kanata, ON K2S 0K5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Able to work a minimum of 3-4 shifts a week. Daytime availability preferred. If choosing to give night availability, must be until 10pm.

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person