Service Writer

**Service Writer**

**Maxim Truck & Trailer Winnipeg Trailers**

**580 Oak Point Highway**
**Winnipeg MB**
**R4B 0A7**

Do you excel in customer service and problem solving? Do you have experience in the customer service industry or the heavy-duty industry? Are you numbers-oriented with experience in invoicing? If so, this could be the position for you

**Hours**:

- Monday to Friday, 7:00 AM to 3:30 PM; must be available for emergency calls after hours

**Responsibilities**:

- Processes internal and external customer and books work into the shop
- Performs unit intake process upon its arrival at Maxim; confirms unit history & information received.
- Conducts interviews for complaints & determines if the warranty applies.
- Completes initial work order documentation, and upsells applicable services.
- Provides updates to customers
- Performs unit pick-up process & explains work completed to customer
- Carries a company cell phone and is on call after hours to handle emergency customer calls
- Gathers information and reviews repair orders to ensure complete, legible and accurate information.
- Closes work closes invoices for internal and external customers; informs the service manager attention if service or parts should be written off.
- Provides estimates for customer requests and standard work on P&D new vehicles and for customers purchasing a batch of vehicles.
- Other duties as assigned

**What you need to succeed in this role**:

- 3+ years of experience in the medium/heavy duty truck (or related) industry in order to understand repair time length and how to manage work orders
- Front line customer service experience
- Invoicing experience with knowledge of debits/credits
- Technical product knowledge is preferred
- Knowledge of International (Navistar) warranty an asset
- A team player with a strong commitment to the customer
- Ability to build long-term relationships with customers and vendors
- Possess strong listening, problem solving and decision making skills
- Excellent fact-finding and analytical skills; Organized, sets and meets priorities
- Strong aptitude for numbers, shows attention to detail
- Proficient with Microsoft Excel, Word & Outlook
- Exposure to a central billing system; knowledge of Karmak preferred
- Flexibility to adapt to changing demands
- **Why choose Maxim?**:

- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Employee referral $$ bonuses
- Opportunities for advancement

**More about us**:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with approximately 500 employees in business for over 40 years.

**Why not join the Maxim team?**

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- medium/ Heavy Duty truck industry: 3 years (preferred)
- invoicing : 1 year (preferred)

Work Location: In person