Customer Service Representative

3 days ago

Delta, Canada Mr. Handyman Full time

**Mr. Handyman** is a national franchise that provides handyman services to residential and commercial customers in our communities. We are a fast-growing company that focuses in delivering the best customer experience in the market. We’re looking for a friendly and outgoing office professional in a fast past office, located in Richmond, B.C..

**We offer**
- Competitive pay
- Fast pace, casual and friendly working environment
- Training opportunities Flexibility with hours

**Lead management and Scheduling** - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals

**Making Recommendations and Managing Expectations with** **Customers**
- You’ll communicate with customers to guide them through their projects and assist with managing their expectations.

**Create Life-Long Customers** - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

**To Succeed in this Role**
- Be highly organized and detail oriented
- Able to manage multiple projects at any point of time
- Possess excellent customer communication and independent work skills
- Have computer experience with Office and Excel

**Job Requirements**
- Have 5+ years of experience in a sales or customer service capacity
- A mindset of solving customers' problems analytically and creatively
- Excellent communication skills

**Benefits & Pay**

Competitive to attract the best talents.

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