Operations Team Leader

Company Description

Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 17,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didn’t work.

You might be thinking, “Wow, how does Domino’s get food to 17,000 stores?” Well, that’s where you come in. We have 30 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2019 alone, these centers made 720,000 deliveries.

Want to get in on the fun? We’d love to have you.

**Job Description**:
Supervise and coordinate the activities of production, sanitation, and warehouse team members engaged in the production of pizza dough and the receipt and shipment of pizza dough and pizza related products. Monitor and manage all aspects of supply chain centre operations in accordance with established company and industry standards and procedures. Train new team members in job duties. Ensure team members are working safe at all times.

**RESPONSIBILITIES AND DUTIES**

**(25%) Manage Production Area**
- Develop production/operational goals based on actual and projected customer needs
- Assign job tasks according to production schedule. Manage weekly schedule
- Prepare production departmental budget for Supply Chain Center management review and approval
- Complete daily production statistical reports including, pounds per man hour, over time, trays per hour, total trays, and total hours used
- Maintain dough certification
- Ensure standardization of dough formula and make necessary changes when instructed by QC
- Assist with the trouble shooting of dough issues that occur in marketplace

**(25%) Manage Warehouse Area**
- Manage team member tasks and responsibilities to receive, store, and distribute food products and support goods in accordance with established company standards and procedures and within budgeted guidelines and dispatch goals
- Prepare warehouse departmental budget for Supply Chain Center management review and approval
- Compile the warehouse portion of the weekly key indicator summary
- Recognize potential problems and respond accordingly
- Inspect warehouse equipment to ensure it is functioning properly and in good condition
- Establish operational procedures for verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
- Direct salvage of damaged or used material

**(40%) Manage Production, Sanitation, and Warehouse Team Members**
- Conduct coaching/feedback sessions, complete performance appraisals on team members
- Recommend disciplinary action of production team members to Supply Chain Center management
- Participate in the professional development of team members by reinforcing core skills, training to reach identified goals, coaching and counseling
- Recruit, interview, hire and train all new team members
- As needed, fill in as production team member and performs tasks necessary to meet production, sanitation, or warehouse goals (time spent in these activities does not exceed 30% of work time)
- Order production supplies, flour, sanitation materials, and warehouse supplies
- Maintain safe and positive work environment in compliance with federal and provincial regulations and company standards
- Maintain positive customer relations
- Coordinate and conduct safety/team meetings
- Attend team leader meeting with Supply Chain Center management
- Attend and participate in annual Leadership & Development training sessions
- Wear and follow Domino’s Pizza uniform standards

**(10%) Customer Service**:

- Build and maintain positive customer relationships with franchisees, store managers and crew, leasing company, etc. Provide guidance to production team members in order to satisfy customer requirements and act as a role model for building and maintaining positive relationships.
- Conduct regular store visits to ensure strong and positive partner relationships
- Respond promptly to customer concerns noted on the ISS Surveys

**Qualifications**:
**QUALIFICATIONS**
- Requires High School Diploma or GED, Bachelor's degree preferred
- 3-5 years of production or manufacturing and warehouse experience
- Proven ability to develop and lead team members in meeting goals and objectives
- Results-oriented with strong organizational and decision making skills
- Thorough knowledge of federal and provincial regulations
- Excellent knowledge of Microsoft Office software
- Ability to stand and/or walk for long periods of time, climb stairs, and lift up to 50 lbs. frequently and 100 lbs. on an occasional basis. Ability to be on call
- Ability to work in extreme temperatures

Additional Information