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Bilingual Product Support Representative
2 weeks ago
**Description & Qualifications**:
Description
UKG is seeking Bilingual French and English individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.
To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.
In this role, you will be expected to
- Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy
- Professionally communicate with clients at management level and above both verbally and through written communication
- Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment
- Accurately document and manage workload in a Customer Relationship Management system (CRM)
- Take initiative to analyze available resources to make effective decisions that adhere to policies
- Work and remain focused under pressure while providing exceptional customer service
**Qualifications**:
Required Qualifications include
- Minimum of 2 years' experience in a customer support and technical support environment
- High School diploma / GED
- Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams
Preferred Qualifications include
- Human Capital Management (Payroll) system experience
- SQL
- Soft-phone systems (ring central)
- Inbound support experience
Company Overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?
EEO Statement
**Equal Opportunity Employer**
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
