Bilingual Collection and Recovery Agent
1 week ago
**JOB OPPORTUNITY - COLLECTIONS**
**Fluency In French Is Required**
- Job type - Permanent, full time
- Location - Hybrid (Vancouver)
- Working hours—standard business hours PST
**Company Description**
iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach.
**What’s The Job**
The Payment Service Representative is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.
**What Will Your Mission Be?**
- Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
- Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
- Negotiate mutually acceptable remedy to the customer’s delinquent account
- Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
- Escalate problematic accounts to Manager
- Verify and update customer information and keeping customer records updated in the collection system
- Accurately documenting all telephone calls as appropriate in the collection system
- Skip tracing files when unable to reach or contact our customers using available information
- Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
- Prepare and recommend payment amendments and coordinating the relative reporting
- Issue appropriate notices
- Assist with the preparation of payables associated with seizure activity
**Are You Interested in this challenge? This position is for you if**:
You have an interest in participating in the company’s activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.
**Qualifications**:
- Proven experience as a collection agent.
- Knowledge of relevant legal requirements.
- Excellent communication and interpersonal skills.
- Ability to negotiate and persuade.
- Ability to be polite and compassionate without losing confidence.
- Professional knowledge of MS Office and databases.
- Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
- Exceptional attention to detail and accuracy.
- Strong work ethic and positive team attitude.
- Ability to work well independently and within a team.
**Competencies**:
Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team
**What Awaits You?**
Full-time position
Hybrid work model (3 days in office)
Superior benefits including extended healthcare
RRSP program with company match
Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer Send us your resume
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