Amazon Manager

**About the Company**:
Vitasave is a Canadian based, omni-channel health & wellness retail company. We sell natural health and wellness products through our online storefronts and through our brick & mortar retail stores.

Our mission is to help everyone live a healthier life by connecting them with health & wellness products that best suit their needs. We take the guesswork out of health so our customers can enjoy more of what life has to offer.

**About the Job**:
Are you ready for a fun, fast-paced, entrepreneurial environment? Vitasave.ca is Canada's fastest-growing eCommerce company in the health industry. Here at Vitasave, we are looking for a like-minded individual, with experience selling on Amazon, is highly organized and skilled at data analytics, who is proficient in Excel, has great problem-solving skills. You must thrive under pressure, knows how to prioritize tasks, and can build relationships with external and internal stakeholders. Previous experience with overseeing Amazon analytics produced by a team is considered an asset.

**Skills & Qualifications**:

- Minimum 2 years of experience selling on Amazon using Amazon Seller Central or equivalent marketplace experiences such as Walmart Marketplace, or Best Buy Marketplace.
- Knowledge of and experience working in the natural health industry.
- Highly proficient in Microsoft Excel or Google Sheets.
- Advanced knowledge of eCommerce platforms such as Shopify, SKULabs, or any other inventory management software and Magento.
- A strong desire for the growing world of eCommerce.
- Passionate about B2B and B2C sales and marketing.
- Results-oriented and highly analytical.
- An ambitious self-starter who can work independently as well as part of a team.
- Team player who exhibits strong interpersonal skills and ability to get along well with others.
- Flexible, willing to pitch in, wear different hats and get the job done.
- Excellent communication skills - both written and oral.

**Responsibilities**:

- Maximize Amazon marketplace revenue by creating new product listings and managing existing ones to ensure Vitasave is winning the buy box.
- Track competing sellers and enforce MAP policy by liaising with the Purchasing team.
- Plan, forecast, and order inventory for fulfillment by Amazon (FBA) and fulfillment by merchant (FBM) SKUs to ensure we meet customer demand.
- Monitor order defect rates, valid tracking rates, customer feedback, and other account health metrics to minimize downtime.
- Utilize Amazon Seller Support and any third-party resources/tools to optimize Amazon Seller Central accounts.
- Resolve customer-related issues such as refunds, missing shipments, and exchanges.
- Generate weekly and monthly reporting; review analytics and identify growth opportunities.
- Stay up to date on eCommerce trends and Amazon’s movements and latest offerings.
- Review customer orders and monitor inventory to ensure data is synchronizing accurately between each eCommerce platform.
- Liaise with other departments including Purchasing, Warehouse, and Marketing to ensure Amazon operations are as efficient as possible.
- Coordinate with our Amazon advertising team to promote SKUs and increase sales.

**What we can Offer**:

- Team dinners - One information session a month with the industry's top brands, consisting of complimentary food at a restaurant of our choosing and a product knowledge seminar showcasing new and trending supplements. (When safe to do so)
- Staff discounts - Discounts at both our retail store and HQ to make sure that you too can keep on top of your health.
- Exclusive entrance to tradeshows - CHFA, VegeExpo & The Wellness Show.
- Mentorship and opportunity for growth.
- Monday
- Friday.

**About Nutraways Enterprises T/A Vitasave**:
At Vitasave, we help everyone live a healthier life by connecting them with health & wellness products that best suit their needs. We take the guesswork out of your health so you can enjoy more of what life has to offer.