Pt Receptionist

**Part Time Receptionist**

**Position Overview**

**Provides courteous and efficient telephone, reception, and clerical support to all clients and assists with clerical duties in the Home.**

**Qualifications**
- **High School graduate or G.E.D.**
- **Continuing educational courses in areas related to position summary an asset.**
- **Working knowledge of computers.**
- **Demonstrates expedient data entry skills.**
- **Sense of responsibility, integrity, and confidentiality.**
- **A minimum of one (1) year prior experience in a similar job capacity**
- **Ability to handle multiple incoming telephone lines and multiple tasks.**
- **Ability to operate general office equipment (calculator, photocopier, postage meter, fax machine, etc.)**
- **Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with residents, public, employees, and volunteers.**
- **Ability to demonstrate care in use of supplies and equipment, and the ability to maintain a neat work area.**
- **Good organizational skills.**
- **Ability to work independently.**
- **Must be level headed and calm in emergencies.**
- **Second language is an asset.**
- **Able to work weekends**

**Core Competencies are observable abilities, skills, knowledge and traits that define the key behaviours that an employee needs in order to be successful in their role. They are aligned with our values of PEOPLE.**

**Below is the list of Core Competencies and definitions. To view the Leadership Competency Guide, click on the following link **Leadership Competency Guide**

**Teamwork & Collaboration**

**To engage constructively with others as part of a team, working together as opposed to working separately, in isolation or competitively. Teamwork and Collaboration involves promoting a positive work environment, resolving conflicts and creating alignment within and across internal and/or external groups and partners.**

**Acts as an Effective Team Player
- Does their share of the work. Understands own and others’ roles / accountabilities within the team. Supports team decisions. Gives advice or assistance to others to help get the job done. Publicly credits others who perform well. Puts team goals ahead of personal goals or agenda. Sets aside personal biases. Actively participates in committees, in-services, care conferences, team meetings. Accepts help and advice without feeling criticized.**

**Developing Others**

**The genuine intent to foster the long-term learning and development of others through coaching, managing performance and mentoring. Provide support in helping others achieve higher level goals and develop new skills and competencies. Driven by a genuine desire to develop and empower others, rather than simply by a need to transfer skills to complete tasks.**

**Shares Knowledge and Expertise
- Shares own job and task related expertise with others. Provides direction or advice to those with less experience on how to do the work. Asks questions to verify that others understand work-related directions or explanations. Helps others learn how to do the work by giving detailed instructions and/or on-the-job demonstrations.**

**Service and Quality Focus**

**The desire to provide quality, person-centered care. It means focusing one’s efforts on discovering the expressed and unexpressed needs of residents, families and stakeholders and meeting these needs. It is about ensuring quality and resident safety in the delivery of services and complying with existing rules, regulations and legislation. It is expressed in the monitoring of service information, insisting on clarity of roles and expectations and setting up and maintaining systems that enhance quality and maximize efficiencies.**

**Takes Personal Responsibility for Quality and Service
- Takes personal responsibility for understanding and meeting resident and/or stakeholder needs. Pays attention to details to ensure quality service and safe care. Continually strives to develop professional knowledge and skill base. Understands impact errors can have on others. Monitors own work to ensure errors are not made. Speaks up appropriately when sees errors made by others. Advocates for quality improvement within the workplace.**

**Interpersonal Sensitivity**

**Acting to understand and respond appropriately to the concerns of others. It involves practicing active listening when interacting with individuals or groups. It includes the ability to reflect on verbal and non-verbal behaviour and communicate effectively.**

**Understands Behaviour
- Demonstrates objective and active listening. Is able to seek out the facts and information before drawing conclusions. Picks up non-verbal cues to others’ feelings including tone and choice of words. Participates to check understanding and invites open dialogue. Is able to accurately describe others’ views of situations. Is able to anticipate someone’s next action based on an understanding of their behaviour. Creates saf