Urban Outfitters Sales Associate

2 days ago

Toronto, Canada Urban Outfitters Full time

OVERVIEW

A Sales Associate contributes to driving sales through providing a genuine experience to each customer.

RESPONSIBILITIES

Brand Experience
- Acts as a brand representative reflective of the company values
- Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
- Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Teamwork + Communication
- Contributes to the store by being positive, respectful, and helpful to others
- Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
- Exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things

Visual + Business Operations
- Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer
- Supports the shipment process to gain awareness of product including what’s new and what’s already on the floor; contributes to completion of omni order fulfillment processes
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

QUALIFICATIONS
- Passion for UO brand
- Experience in customer service
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

**Skills**: Preferred
- Customer Service

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

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