Community Manager

**About Compass Communities**

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

**Why Join Compass?**:

- Be part of the solution to Canada’s housing challenge, creating affordable and vibrant communities.
- Join a leading national company in a unique and growing industry.
- Make a positive daily impact in your community.

**Role Summary**:
The Community Manager oversees operations, staffing, planning and resident relations at our residential land lease communities. They are a proactive self-starter who thrives in a fast-paced and changing environment and can think like an investor to promote profitability. This role is a combination of property and people management, with a focus on delivering exceptional customer service and fostering a positive community environment. They act as the primary contact for residents and staff, ensuring a safe, welcoming, and well-maintained environment.

**Key Responsibilities**:
**Customer Relations**:

- Act as the primary point of contact for residents. This includes addressing concerns, resolving complaints, and creating a positive, customer-friendly environment.
- Train staff to deliver exceptional service and build strong brand recognition.
- Ensure a safe and enjoyable environment for residents and employees.
- Conduct regular property tours and address customer concerns promptly.

**Personnel Management**:

- Manage, train, and supervise on-site administrative and maintenance staff
- Be a positive role model that leads by example.
- Manage recruitment, training, performance evaluations, and disciplinary actions.
- Ensure adherence to company policies and budgeted wage costs.
- Maintain staffing levels and oversee employee scheduling and leave.

**Community Operations**:

- Conduct regular property tours to ensure the community is well-maintained and safe for residents and staff. This also involves implementing community policies and procedures.
- Foster a customer-friendly, team-based work environment.
- Promote operational efficiency and support company policies.
- Attend regional meetings and maintain positive relationships with stakeholders.
- Collaborate with Compass’s corporate and regional teams and ensure business plans are implemented to achieve financial goals.
- Procure goods and services from vendors in accordance with company procedures.
- Coordinate with contractors and vendors for timely project completion.
- Inspect infrastructure and common areas for safety and maintenance.
- Oversee home moves and fire safety compliance.

**Financial Management**:

- Oversee the community's financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll.
- Contribute to the preparation of operating and capital budgets.
- Ensure accurate financial reporting and payroll processing.
- Manage procurement and petty cash.
- Maximize collections efficiency.

**Health & Safety**:

- Ensure safe operations and facility maintenance.
- Enforce safety procedures and equipment usage.
- Report hazards and incidents per company policy.

**Tenant & Resident Relations**:

- Manage leases, rent payments, deferrals, and terminations.
- Address resident concerns and distribute notices.
- Attend regulatory hearings.
- Conduct new tenant interviews.
- Organize community events.
- Assist with the marketing to potential residents and conducting sales/rental tours of community-owned homes.

**Qualifications and experience**:

- Minimum 5 years of relevant experience; a background in property management is preferred. Hospitality or other customer-focused business experience will be considered.
- Strong leadership, decision-making, and interpersonal skills.
- Experience managing budgets, staff, and resident relations.
- Excellent interpersonal and communication skills to effectively interact with a diverse group of people.
- Strong organizational, time management, and problem-solving abilities.
- Proficiency in common computer software, such as Microsoft Word, Excel, and Outlook.