Contents Technician

**Position**: Contents Technician

**Overview**

This position requires an individual who is organized and committed to being successful.

The Contents Technician will work hand in hand with other members of the team under supervision, as well as individually in processing personal property (contents) in residential and commercial settings.

Due to the nature of our work and the demands of our clients, flexible working hours are required though a typical work week is Monday-Friday, 7:30 a.m. to 4:00 p.m. The Contents Technician will be required to take their turn in the rotation of being on call.

**Job Duties**

Work under supervision in residential and commercial settings handling personal property (contents) as follows:

- Packing, loading and transport
- Disassembly and reassembly
- Mitigation services
- Dry and wet cleaning
- Inventorying and chain of custody
- Deodorization (ozone, foggers, etc.)
- Ambient air filtration
- Cleaning and laundering items

Participate as directed in the following activities:

- Vehicle safety and maintenance inspections
- Construction polyethylene enclosures
- Removing and disposing of debris
- Setting and maintaining equipment

Participate in development of content scopes of work, including:
Characterization of smoke particulate

Test cleaning

Cleaning methods

Deodorization methods

Identify salvageable versus non-salvageable contents

Inventory photographing

Provide excellent customer service
Work under time constraints to meet specific timelines

Ensure attention to detail and keen sense of safeguarding other people’s property and information
Practice good housekeeping always to ensure a safe and non-cluttered worksite

Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment

Comply with all Paul Davis policies and procedures, as well as legislative requirements

Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

This role could be required to act as a “lead” periodically as designated by their manager

Attend all Paul Davis sponsored training courses

**Qualifications**

Working knowledge of restoration industry best contents practices including:

- Restoration following fire and water losses
- Degradation factors
- Decontamination
- Real, sentimental and historical evaluation

Familiarity with chemical cleaning products including Safety Data Sheets

IICRC certification (Fire and Smoke and/or Odour Control and / or Water Damage) preferred

Recognition of common objects and materials

Construction / Restoration / Insurance experience preferred

Comprehensive understanding of customer service, principles and practices

Eligible to operate a motor vehicle per Paul Davis’s vehicle policy

Ability to work within a team or independently as needed

Strong written and verbal communication skills

Proven ability to multi-task in a fast-paced environment

Basic / Intermediate / Advanced computer and/or smart phone (Android) experience with Microsoft Office programs such as Outlook, OneDrive, Excel, SharePoint and Teams

Willing to work nights, on call and weekends when requested

Periodic travel may be required

Criminal record check

**Physical Demands**

Frequent lifting from 5 - 40 lbs. unassisted (35-65% of the time)

Occasional lifting from 41 lbs.+ assisted (up to 50% of the time)

Access and mobility in tight spaces

Fit Testing - half and full-face mask as needed; annual certification required

Working at heights, over 5 ft. periodically

Sustained periods of standing, sitting, walking, bending and kneeling

**Salary**: $16.00-$22.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Restoration: 1 year (required)

Licence/Certification:

- Drivers License (preferred)

Work Location: One location