Branch Operations Coordinator

**About Us**:
With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.
- **What’s In It For You?**_
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.

**Scope of the Position**

Provide operational excellence in the branch customer service and safety by coordinating operations functions, supporting and mentoring associates to provide superior customer service to high safety standards within established and maintained goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted. This position provide input into establishing and maintaining the goals and objectives set for the branch and may have responsibilities that include overlap of other positions found in the branch.

**Major Responsibilities**
- Influence teamwork to achieve optimum efficiency and branch goals
- Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
- Providing support for all roles including inside and counter sales positions and warehouse functions.
- Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately.
- Customer returns and credits processing
- Vendor returns (paperwork processing), defectives, freight claims and yearly returns
- Customer shipping errors tracking and resolution
- Filling of all paperwork
- Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers.
- Monthly OH&S meetings management OH&S board kept up to date, minutes posted
- Ensuring certifications kept up to date including health and safety, forklift
- Responsible for training associates on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards
- Mentor all branch staff on system and branch operations tasks striving for operational excellence
- Responsible for inventory management including cycle counting, ensuring accuracy and tracking inventory loss
- Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date
- Ensure warehouse and office equipment is regularly maintained and branch equipment and shelving/racking damange is dealt with promptly
- Other duties as assigned.

**Education & Training**
- High school diploma required
- College/University diploma/degree (business, sales or marketing) an asset
- Formalized Occupational Health & Safety training
- Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred

**Experience**
- 2-3 years recent, related experience
- Previous experience in administration, Customer Service, Operation and Health and Safety Support.

**Benefits & Perks**:

- We offer a competitive salary, plus a full set of benefits, including:

- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

**More information on Gescan**:
Facebook: Gescan Canada
LinkedIn: Gescan
YouTube: GescanTV

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our