Paint Sales Coordinator

Home Hardware is more than Canada’s largest independent hardware and building supplies retailer, we’re also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. Every Home Hardware store is a local, family-owned business. And because of that, we care about the homeowners in our community. At Home, we are dedicated to supporting our staff in order to help them achieve their utmost potential. Join us and enjoy an opportunity for growth in an upbeat work environment.

Paint Sales Coordinator plan, organize, direct, control and evaluate the activities of department involved in commercial, industrial, institutional, e-business and wholesale and retail sales. Maintaining outstanding customer service. The Paint Sales Coordinator performs all assigned tasks with sufficient speed and accuracy to support store efficiency and high level of customer satisfaction.

DUTIES / RESPONSIBILITIES:

- Organize sales operation
- Establish organizational policies and procedures in relation to sales
- Determine strategic planning related to new product lines
- Lead sales in building relationships with business clients and manage negotiations of sales contracts
- May work with the marketing department to understand and communicate marketing messages to the field.
- Ensure customers are greeted in a timely manner when entering the store or paint department.
- Design and implement attractive in-store displays.
- Utilize Vendor and Reps of product lines to keep stock full, fresh and any warrantee issues looked after in a timely manner. Keep up to date on new or innovative products and plan some special events to promote/showcase the new products.
- Promote Home’s Paint Loyalty Card to customers to ensure they are aware of the advantages.
- Able to learn quickly, have an array of specific product knowledge and communicate it to customers.
- Determine customer’s needs by asking open-ended questions.
- Assist customers in locating merchandise in store, on homehardware.ca, as well as processing special orders.
- Assist customers with finding all items needed to complete their paint and décor project.
- Process special orders for non-stock or out of stock items.
- Record customer requests for product and follow-up when product arrives at the store. Enter all paint mixes under the customer’s name or phone number to look up future mixing needs. Each paint will be mixed by room name or someway a customer wants it listed for remix later.
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
- Advise the designated manager of shortages, damaged goods, back-orders etc.
- Always take appropriate safety precautions when mixing and preparing paint.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Attend store meetings, training sessions, etc. as required.
- Work on special projects as assigned.
- Maintain awareness of all promotions and advertisements.
- Assist in the training and development.
- Answer customers’ questions and provide information on procedures and policies.

**QUALIFICATIONS**:

- Min 3 years paint store experience, such as Color matching, sales and marketing, knowledge of Paint & Décor products, would be an asset.
- Management of material resources, Negotiations, Persuading, Coordinating, Instructing
- Cash experience an asset.
- Friendly and helpful attitude toward customers.
- A commitment to service excellence and customer satisfaction.
- Excellent communication skills.
- High School Diploma or equivalent.
- Willingness to learn.
- Good mathematical skills.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.
- Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.

**PHYSICAL REQUIREMENTS**:

- Move and handle boxes of merchandise and fixtures of up to 50 pounds throughout the store.
- Frequently load and unload customers orders of up to 50 pounds
- Ability to stand for an extended period.

AVAILABILITY:
Ability to work a flexible schedule including weekends, evenings, and holidays.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

**Location**:

- Truro, NS B2N 5N6 (required)

Work Location: In person