Aircraft Refueler/ground Handler

Tucana Aviation Services Ltd. is expanding its operations and we're looking to add an Aircraft Refueler/Ground Handler(Fixed Base Operations Agent) to our growing team

Position: Fixed Base Operations Agent

Company: Tucana Aviation Services Ltd.

Reporting to: FBO Operations Manager

Position Description:
FBO Base Staff support the day-to-day operational requirements of the Fixed Base Operation under the direction of the FBO Operations Manager. FBO Base Staff may be required to fulfill a wide array of responsibilities and duties in ensuring that visitors of the FBO are supported through both under and over wing services for their aircraft, passengers, and cargo.

Key Responsibilities:
Ground Handling Operations
- Marshal aircraft in and out of designated parking positions using standard signals.
- Tow and reposition aircraft safely using approved ground handling equipment.
- Secure aircraft with chocks, cones, and wing-walkers as required.
- Operate and maintain ground support equipment (e.g., tugs, GPUs.).
- Assist with baggage and cargo handling for arriving and departing aircraft.

Aircraft Refueling
- Conduct over-wing and single-point refueling for Jet A and Avgas aircraft.
- Perform daily fuel quality control checks and equipment inspections.
- Complete accurate fuel tickets and ensure compliance with documentation protocols.
- Monitor fuel inventories and communicate refueling requirements as needed.

Aircraft De-Icing
- Carry out aircraft de-icing operations using Type I/IV fluids in accordance with procedures.
- Coordinate de-icing safely with flight crews and operations personnel.
- Maintain de-icing equipment and record fluid usage and equipment checks as required.

Customer Service
- Provide professional, courteous support to flight crews, passengers, and guests.
- Coordinate concierge services including ground transport, catering, and lodging.
- Respond to service requests efficiently via radio, phone, or in-person communication.
- Ensure client areas such as lounges and terminals are clean and service-ready.

Administrative Support
- Record and process fuel sales, aircraft service tickets, and other ground support activities.
- Maintain operational records, inspection logs, and service reports.
- Support compliance with internal procedures and applicable airport regulations.
- Participate in ongoing training, safety meetings, and procedural briefings.

Facility & Safety Maintenance
- Inspect and maintain the airside operating area for hazards, debris (FOD), and equipment condition.
- Ensure all activities are conducted in accordance with safety protocols and operational standards.
- Support emergency response efforts and equipment readiness as needed.
- Assist with general cleanliness and organization of hangars and common workspaces.

Additional Responsibilities:

- Assist in seasonal support including snow removal and winter safety precautions
- Provide support for crew and passengers as required based on the operation
- Support with administrative functions to FBO Operations
- Additional responsibilities (as required)

Reporting Requirements:

- Field Level Hazard Assessments
- Report On Issues Regarding Maintenance and Infrastructure

Educational Requirements:

- High school diploma or equivalent.

Skill Requirements:

- Must be organized and keen to detail.
- Must be able to work unsupervised and manage priorities for a variety of tasks with frequent interruptions.
- Must be able to work under pressure to handle time sensitive tasks.
- Ability to communicate clearly and efficiently.

Certificates & Licensing Requirements:

- Valid Class 5 Driver's License with a satisfactory Driver’s Abstract.
- Ability to obtain Airside Vehicle Operator's Permit & Airport Security Clearance.

Working Conditions:

- Physically capable of lifting 50+ lbs.
- Work in varied weather conditions.
- Hours of work may vary and include shifts, weekends, holidays, or on-call periods depending on operational needs.

We sincerely thank all applicants for their interest in this opportunity. Please note that only those selected for further consideration will be contacted.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Weekends as needed

Work Location: In person