Member Experience Representative

6 days ago

Kirkland Lake, Canada Northern Credit Union Limited Full time

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario we are excited to announce that we are currently seeking a part-time **Member Experience Representative** in our Kirkland Lake market.

The **Member Experience Representative** plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system.

They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.
- High school diploma and equivalent banking and customer service experience.
- Minimum one year of proven sales experience.
- Commitment to continuous learning and owning their own growth
- Knowledge of basic Credit Union products, services and systems
- Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment
- Ability to process transactions, handle cash and balance in an accurate and timely manner
- Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner
- Ability to efficiently organize work and time to meet daily deadlines

**Employee Perks & Benefits**:

- Comprehensive benefit package
- Do Some Good Employee Volunteer Program
- Employee Win/Win Program to support local charities
- Staff rates on a variety of products & services
- Pension plan
- Professional development

**Starting Wage**: $23.18/hour

We thank all applicants - however only those selected for an interview will be contacted.

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