Experienced Grocery and Customer Service Clerk

**“We are your local health food store with a relentless focus on the customer. We’ve been family-owned and operated for over 25 years, meeting every challenge head-on with the tenacity and resiliency of the amaranth grain
- and we are just getting started We are looking for YOU to help shape that culture”.**

A successful team member:
**WILL BE**

Passionate and Knowledgeable about Health & Wellness

Put others first and willing to go above and beyond in the customer experience.

Committed, Flexible and Open to Growth.

Solution Focused and Business Minded.

**WILL HAVE**

Outstanding Customer Service

**Amaranth Whole Foods Market is searching for**:A senior Grocery Clerk.

**Opportunity for Growth**:All applicants with experience and a desire to develop the skills to fill the produce manager (lead) position will be given priority.

**Full-Time**:1101 Riel Drive, St. Albert Enjoy Centre location

**Role**: The Experienced Grocery Clerk is responsible for assisting in the Department’s daily operations. Duties may include receiving and verifying shipments in departments during peak times; picking transfers; stocking shelves, overstock and down stock rotation, stocking shelves, coolers and freezers; bulk re-packing, maintaining correct inventory levels and records for expiry dates; product merchandising; maintaining store cleanliness; and providing friendly, attentive and **EXCELLENT** customer service.

**Physical Requirements**:Able to stand for extended periods of time, climb ladders, ability to lift up to 50 lbs and be able to navigate certain tools and environments.

**Benefits**:

- Health Spending Account
- Paid Sick Days
- Staff Discount
- On-site Parking

**Responsibilities include**:
Strong Performance in Customer Service:

- Proactively engage customers to ensure unparalleled customer service.
- Efficiently and accurately process customer transactions through the use of applicable POS functions and carry out customer purchases.
- Respond to customer questions and provide assistance or when necessary page department representative to provide assistance.
- Assist customers with product inquiries, share product knowledge and take customers to the location of the product directly.
- Be knowledgeable about and advise customers of current store promotions and programs.
- Report errors in retail pricing or signage to the management team.
- Ensure daily department checklists are being followed and completed.
- Assist with store opening and closing duties to ensure the store is properly prepared for the day’s operations.
- Other duties as assigned by the Store Manager or Store Lead.

Cash Experience with POS, Till Transactions and Unparalleled Service to Others:

- Efficiently and accurately process customer transactions through the use of applicable till functions.
- Bag groceries in a careful and timely manner and offer carry-out assistance.
- Assist with customer flow and line-ups through till operation or grocery bagging.
- Keep the till area clean, well-stocked, and organized, change receipt rolls, sweep floors behind tills, and wash counters.
- Maintain confection area stock, face gluten-free freezer, dairy cooler, and drink cooler.

Grocery/Bulk/Repack/Perishables familiarity with store products, local and organic:

- Maintain on-shelf inventory including stocking coolers and shelves, down stocking and stock rotation, shipment receiving and verification, and putting away shipments.
- Manage inventory using a database system and maintain accurate shelf signage and pricing.
- Keep aisles clean and free of ladders, boxes and carts.
- Sweep bulk areas regularly, ensure clean scoops, pencils, bags, and twist ties are stocked.
- Check expiry dates and complete markdowns for perishables stock.

Receiving Process from start to finish, awareness with credits and follow-up an asset.
- Physically receive and verify shipments.
- Received stock is delivered on floor in a timely manner, placed accordingly, rotated by correct best before dates and rotated with down stock.
- Ensure price tags are accurate and red dots are on all Gluten Free tags, and blue dots are on discontinued items.

Leadership
- Commitment to maintaining a positive attitude and approaching challenges in a pro-active and problem-solving manner.

Store Maintenance
- Ability to support in mopping the store floor first thing each morning

Qualifications and Attributes:

- Excellent communication skills and willingness to work as part of a team
- Have supervisory experience in a retail environment
- Intermediate computer skills with an emphasis on database operation
- Ability to follow instructions and procedures
- Ability to work with a flexible attitude in a dynamic environment
- Excellent organization and interpersonal skills
- Knowledge of the organic and natural foods industry is an asset
- Food Handling Safety education and/or certificate is an asset

Basic Physical Requirements
- Stand for extended periods of time. Walk, bend and