Customer Relations Manager

2 weeks ago

Burlington, Canada IKEA Full time

Who you are
- You love working in a fast paced and constantly changing retail/ home furnishing environment
- You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
- You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
- You’re very results driven and analytical.
- You’re quick on your toes and a great problem solver (especially when it comes to customer conflicts).
- You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
- You are a total people-person and can strike up a conversation easily
- You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
- Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
- You love having a flexible schedule

A day in your life with us
- Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
- Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
- Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
- Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
- Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
- Support the overall store business plan as well as the specific team goals
- Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
- Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
- Implement any new ways of working, processes or techniques
- Supporting the team with additional duties, as required

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Customer Relations Manager

Please note: If you are selected for screening, this position requires the completion of an on-demand HireVue video interview. Instructions will be provided.

  • Customer Relations Manager

    6 days ago

    Burlington, Canada Groupe Touchette Inc. Full time

    The dedicated **Customer Relations Manager (Automobile Manufacturers)** is the key person to ensure that the OEM kitting programs are handled in a professional and efficient manner. He/She is the pivotal person responsible for ensuring that the customers program goals are met via constant communication and teamwork with the customers, the production...

  • Customer Relations Associate

    6 days ago

    Burlington, Canada Funding Innovation Full time

    **Do you have a passion for philanthropy?** **Do you enjoy helping others?** **Are you looking for an opportunity that provides flexibility and a good work/life balance?** Funding Innovation is looking for an individual to join our team as a **Customer Relations Associate**,** working out of our Burlington, Ontario office. We offer a competitive...

  • Employee Relations Manager

    1 day ago

    Burlington, Canada Cogeco Connexion Full time

    Overview Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. At Cogeco, every day our teams are taking action to...

  • Customer Relations Associate

    2 weeks ago

    Burlington, Canada Funding Innovation Full time

    **Do you have a passion for philanthropy?** **Do you enjoy helping others?** **Are you looking for an opportunity that provides flexibility and a good work/life balance?** - Be responsible for outbound and inbound calls - Contact the successful bidders of our artwork and complete the sale - Take customer through the sales/delivery process - Provide...

  • Customer Services Manager

    4 days ago

    Burlington, Canada Caterpillar Full time

    **Career Area**: Finance **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Donor Relations Coordinator

    4 days ago

    Burlington, Canada Islamic Relief Canada Full time

    **Job Title**: Donor Relations Coordinator **Status**: 1-Year Contract **Positions**: 3 **Location**: Burlington, ON (Hybrid) - Required to come into office 2 days a week **Department**: Donor Relations **Essential Duties and Responsibilities**: Donor Retention/ Customer Service Process donors donations, refunds accurately and efficiently, adhering to...

  • Customer Success Manager

    4 days ago

    Burlington, Canada CCi Global Technologies Full time

    **Customer Success Manager** **Location**: Burlington, ON (In-Office) **Salary**: $85,000 per year + Bonus (Total Earning Potential: $100,000) **Job Type**: Full-time, Permanent **Experience**: 3-5 years (required) **Industry**: SaaS / Technology **About CCi Global Technologies** CCi Global Technologies is a leading SaaS and DaaS solutions provider...

  • Client Relations Coordinator

    2 weeks ago

    Burlington, Canada Endless Abilities Inc. Full time

    Job Description: Client Relations Coordinator / Admin Assistant **Position Overview** - **Compensation**: $25 per hour - **Hours**: This is a part-time position with a starting availability of 15-25 hours per week, with the potential for full-time hours. Start time between 9:00-9:30 AM, with an end time between 3:30-6:30 PM, based on company needs and...

  • Customer Service Manager- Exchange and Returns

    7 days ago

    Burlington, Canada IKEA Full time

    Who you are - You are passionate about growing business and people together and enjoy working in a fast-paced and culture-oriented retail environment. - You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping experience successful and their visits worthwhile; as every...

  • Customer Relationship Management

    4 days ago

    Burlington, Canada City of Burlington, Ontario Full time

    **Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...