Reservations Agent

1 week ago

Edmonton, Canada Fantasyland Hotel Full time

The Reservations Agent is responsible for answering incoming reservations calls and accommodating guests in a quick, accurate, and efficient manner.

Primary Responsibilities:

- Making reservations for the Fantasyland Hotel and answering incoming calls.
- Providing information to callers regarding room rates, amenities, and packages offered by the hotel, as well as general inquiries about the mall, the various mall attractions, and other concerns.
- Printing arrivals lists daily and checking for errors, packages, room blocks, duplicate bookings, and any other discrepancies.
- Posting/Refunding deposits, preparing confirmation letters and registration cards, and other duties as required.
- Other responsibilities may be required.

Desired Qualifications:

- Experience working in customer service reservation related field.
- Excellent customer service and communication skills.
- A professional telephone etiquette with excellent problem-solving skills.
- Basic computer and typing skills with experience in Microsoft Office programs such as Word, Excel, and Outlook.
- Working conditions are primarily sitting in an office environment.

Terms of Employment:

- This is a part-time position that requires a flexible schedule with the ability to work evenings, weekends, holidays, and shift work.
- Must be able to pass a basic security clearance.

**Job Types**: Part-time, Permanent

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Work Location: In person

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