Portfolio Manager

**ABOUT THE ROLE**
The Pharmaceutical Portfolio Manager, under the direction of Senior Manager - PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical Portfolio Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their clients along with the Program Manager, the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.

**Please note: This is a work from home role, requiring to work from our Mississauga office twice a month.**

**A DAY IN THE LIFE**

Portfolio Management:

- Uses exceptional customer service and negotiation skills to cultivate a partnership with the pharmaceutical program managers and clients based on integrity and trust
- Supports Program Managers in their day to day operations and the formulation of program specific objectives and goals
- Supports the procurement, implementation, launch and development of revenue generating programs
- Successfully negotiates, executes, statements of work, service level agreements, and contract amendments
- Actively seeks and includes client feedback and perspective in program outcomes and process improvements.
- Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with the director and senior manager of PSS, Area Directors, and program staff
- Develops recommendations for program improvements based on best practice and knowledge of the pharmaceutical industry.
- Develops cases and proposals that deliver prompt, cost effective, safe solutions to the client and Bayshore.
- Consistently and proactively shares strategic market insight with Pharmaceutical customer
- Leads strategic projects as assigned.
- Attends client meetings in person as needed. Works towards building strong ties with clients
- Maintains confidentiality of client and corporate information at all times
- Serves as strategic primary point of contact for internal/external stakeholders and partners to address and ensure resolution of issues in a timely manner

Operations:

- Demonstrate strong leadership and delegate effectively to meet organizational and program objectives
- Oversee Key Performance Indicators (KPI), customer satisfaction and other performance metrics in accordance to the Master Services Agreement and Statements of Work to ensure client expectations are met and maintained.
- Provide strong leadership and strategic direction to the internal team in developing and implementing programs.
- Support the Implementation and Transition Team with preparing for and executing RFPs
- In conjunction with the Implementation Team, manage the development and launch of new programs.
- Identify opportunities to optimize operational efficiency and lead process improvement strategies in collaboration with Program Manager.
- Lead and facilitate strategic planning for future endeavors.
- Provides clear objectives and holds the program management team accountable for meeting collective goals.
- Oversee/manage partner vendor contracts and related billing in collaboration with the PM.
- Ensures that PM is accurately capturing monthly program billing items.
- Manage budgets, forecasts and analyze variances.
- In conjunction with the Pharmacovigilance Dept., ensures Program Manager is conducting scheduled Quality Assurance activities: chart audits, call audits, Adverse Event reporting.
- In conjunction with the Pharmacovigilance Dept., ensures contractual obligation of reporting of Adverse Events is within expected timeframe.
- Collaborate with the Program Manager in Development and/or revision of policies and procedures
- Guides and monitors technological updates and CRM upgrades in collaboration with the Program Manager.
- Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.

Human Resources:

- Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching, workload planning, retention initiatives and retention initiatives with human resources
- Recruit and hire program management team (Program Manager and other roles as needed as indicated in the SOW
- Lead, coach, and mentor Program Manager; managing their performance towards meeting organizational, program, team and individual objectives.
- Supports departmental succession planning and works towards growing the next generation of Bayshore leaders and high performers
- Manages program specific employees to ensure the delivery of high quality care and adhere to government, company and ISO 9001-2000 standards
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direc