Store Manager

Since its inception in 2009, our company has grown to hundreds of stores nationwide in markets across the U.S and Canada. We have become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. We handle everything from phones and gaming consoles, to cameras, laptops and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.

Job description

Store Manager,

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices.

What you will be doing:
A Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales of our merchandise, inventory, expense control, human resources management, and managing operating costs.

Essential Duties and Responsibilities:

- Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions.
- Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, excellent product knowledge and all other components of guest service
- Drive sales, operational, and customer service metrics by motivating Technicians, holding them accountable for their performance, and providing consistent and targeted feedback
- Demonstrate an understanding of sales behaviors and resources and customer service best practices.
- Use data to develop action plans for the team to drive sales and operational performance.
- Control shrink, expenses and payroll. Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked
- Review department/store trends and recommend and initiate changes for maximizing goals and targets
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
- Train and develop store management in all aspects of the business, direct and monitor training and development for all store personnel
- Fixes devices, processes cracked glass, tests devices before and after repairs
- This position supervises the retail store team of technicians and lead technicians
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to converse and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently move and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Occasional travel may be expected for this position

Here’s what you’ll bring to the team:

- Financial Management
- Repair
- Ethical Conduct
- Customer/Client Focus
- Learning Orientation
- Performance Management
- Leadership
- Experience supporting and delivering on sales requirements
- Communication Proficiency
- Two years of previous retail experience is desired. One year of previous management experience is preferred.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Flexible schedule
- Store discount

Schedule:

- 8-10 hour shift
- Weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail Management: 3 years (preferred)

Work remotely:

- No

**Salary**: From $40,000.00 per year

Schedule:

- 10 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)