Customer Service/logistics

The **Customer Service/Logistics** is responsible for answering phones and providing excellent customer service. Including order entry, filing, database entry and other general office duties as assigned.

This position is also in charge of shipping and receiving of small to medium parcels. Including checking for damaged products, verifying bills of lading with the actual products received, and, once verified, process for courier pick up. Also package goods, check goods, and carry out other relevant tasks in addition to keeping inventory records and tracking inventories.

**Duties and Responsibilities**

Specific responsibilities include:

- Handle incoming and outgoing customer telephone calls in a courteous and professional manner.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Build and promote strong relationships with customers by understanding their needs
- Determine how to ship, and create bills, invoices, and other shipping documentation.
- Examine and sign delivery slips after receiving goods.
- Inspect and confirm arriving products against invoices or other papers, tracks shortages
- Distribute and arrange the delivery of products.
- Unpack products and direct them to the proper storage facilities after making the necessary checks in the paperwork.
- Use the cart to load, unload, move, and store items.
- Maintain internal record-keeping procedures.
- Reach out to sources for different types of information.
- Contact with suppliers and shipping businesses to expedite, track, or return goods that don't meet requirements or purchase orders.
- Pack items for shipping, and create shipping instructions and identifying information for the goods.
- Take stock, keep the storage room clean, arrange, and put the stock on the shelves; make sure the area is always secure.
- Perform other related duties as assigned.

**Core Competencies**
- Possess strong relationship building skills to cultivate and develop customer loyalty.
- Strong customer service and troubleshooting skills.
- Demonstrated enthusiasm and self-motivation
- Exceptional conflict resolution, negotiation and objection handling skills.
- Willing to help others and learn new skills
- Must be able to work independently or as part of a team as required
- Mindset for safety management, quality control and customer service.
- Detail oriented and problem-solving aptitude.
- Organizes, prioritizes and manages time effectively.
- Analytical, problem solving and leadership skills.
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

**Qualifications**
- High school diploma, GED or equivalent education level required.
- Knowledge of shipping and receiving procedures, routes, and rates is an asset.
- Basic computer skills.

**Working Conditions**
- Standard workweek is 40 hours.
- Standard hours per workday are 8 hours. Overtime and hours worked outside of the standard work schedule may be required.
- Standard work schedule is Monday to Friday 8:30am to 4:30pm.
- Time sensitive schedules and goals, dynamic priorities and an overall fast pace.
- Occasional interruptions.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Shift availability:

- Day Shift (required)

Work Location: One location