Guest Services Associate

6 days ago

Edmonton, Canada Londonderry Mall Full time

Guest Services Associate - Part-time, Weekday, Day/Evening

Londonderry, Edmonton AB Marketing Department

Tasks & Responsibilities:

- Providing exceptional customer service to customers and retailers.
- Answering customer inquiries on the telephone, electronically and in-person regarding information about Londonderry and our retailers.
- Following proper procedures for opening & closing of the Customer Service Desk and all related paper work.
- On-going daily operation of the Customer Service Desk, ensuring that it is always clean and tidy.
- Selling Londonderry gift cards, supporting Marketing programs, promotions, events as required.
- Acting as first point of contact - answer, follow up and/or redirect customer comments, complaints and inquiries to the appropriate departments.
- Monitoring Londonderry social media channels for messages
- Assisting with posting promotional materials on social and websites
- Wrapping gifts for customers throughout the year.
- Lending out wheelchairs & following correct sign out procedures.Other duties as required.

Skills & Experience Required:

- Have previous experience in a retail customer service environment.
- Have strong communication and organizational skills.
- Be computer literate.
- Be available to work days, evenings and weekends.
- Must be able to provide Clear Police Record Check.
- Have excellent leadership, interpersonal skills & be self-motivated.
- Have an outgoing personality & able to work in a team environment.
- Must have high school diploma or higher
- Degree/diploma in Business, Marketing etc. is an asset

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