Team Member

As a Team Member at Tim Hortons, your top priority is guest satisfaction

Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success.

**Current Shifts Available at the Tim Hortons locations in West Lethbridge**:

- Morning Team Member: Required availability 5AM - 1PM or 6AM - 3PM (weekday required)
- Afternoon Baker Team Member: Required availability 11AM - 7:30PM (weekday and weekend availability preferred)
- Early Morning Baker Team Member: Required availability 3AM - 11:30AM (weekday and weekend availability preferred)
- Overnight Team Member: Required availability 10PM - 6:30AM (weekday and weekend availability preferred)

**Why work for us?**
- 40% off meals while working
- 10% discount while off shift
- Free Uniforms
- Full Time employees are benefits eligible after 6 months

**REQUIREMENTS**:

- Customer service background preferred
- Must be able to lift 25 lbs
- Previous experience in Quick Service an asset
- Friendly and outgoing
- Flexible schedule
- Morning Team Memeber Required availability 6AM-3PM
- Are you available on weekends

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
- Morning Team Member: Required availability 5AM - 1PM or 6AM - 3PM (weekday availability required)
- Afternoon Baker Team Member: Required availability 11AM - 7:30PM (weekday and weekend availability preferred)
- Early Morning Baker Team Member: Required availability 3AM - 11:30AM (weekday and weekend availability preferred)

**_
Hospitality & Guest Service_**

v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

v Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

v Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

v Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

v Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

v Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

v Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

v Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

v Listens carefully to guests and apologizes for the experience in the case of a complaint

**_
Restaurant Operations_**

v Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

v Prepares all products as required, following the order monitor to ensure the accuracy of every order

v Communicates showcase and product needs to ensure proper product availability for guests

v Regularly takes temperatures of the required products and records in the Time & Temperature Log

**_ Policies & Procedures_**

v Follows all restaurant policies, procedures and standards

v Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

v Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

**_ Health & Safety_**

v Works in compliance with occupational health and safety legislation

v Knows, understands and follows safe work practices and procedures

v Uses or wears personal protective equipment or clothing as required

v Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

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