Field Service Technician

The primary function of the Field Service Technician is to provide responsive service, ensuring the the reliable and efficient operation of industrial air compressors, while building strong relationships with our customers located in the Calgary, Alberta region.

You will be supported with continuous opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the company. If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we'd love to speak to you about this rewarding career opportunity.

**Compensation**:
Remuneration package includes:

- Competitive base salary, commission, and performance bonuses.
- Banked time off eligibility so you can earn extra days off.
- Bonuses for completing factory technical training courses.
- Per diem when traveling.
- Tool and boot allowance.
- Company service vehicle.
- Fleet fuel/maintenance card.
- Tablet computer.
- Mobile phone.

Comprehensive benefits package includes:

- Paid time off for vacation and sick days.
- Extended medical, dental, and vision coverage.
- Life and disability insurance.
- Employee assistance program.
- Educational assistance program for courses related to your employment.
- Company matching pension plan.
- Flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).

**Why Choose Wiseworth Canada**:
Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are proud to be the master distributor for Ingersoll Rand compressed air products, parts, and services. Our extensive reach covers Alberta, British Columbia, as well as the Northwest and Yukon Territories.

At Wiseworth, we foster a culture of respect, integrity, and teamwork, which enables us to attract and retain top talent. We provide a positive workplace environment that encourages enthusiasm, innovation, and accountability among our employees. By prioritizing these values, we ensure that our customers receive the highest level of service and expertise in the air compressor industry.

Ingersoll Rand is a globally recognized brand known for its excellence in compressed air products and innovative solutions. Through our longstanding partnership with Ingersoll Rand, we have established ourselves as the preferred supplier in our industry.

Our commitment to excellence has been recognized through various accolades. We are honored to have been named the Top Ingersoll Rand Distributor in North America. Additionally, we have received the Consumer Choice Award for Business Excellence, securing the position of Top Air Compressor Service Provider for the 9th consecutive year. These achievements reflect our dedication to delivering exceptional products and services to our customers.

As a Wiseworth Canada employee you will enjoy:

- Employment stability.
- Positive work-life balance.
- Opportunities for career growth and advancement.
- Competitive compensation package that is worthy of your experience.
- Ongoing training and development.
- Engaged leadership that is focused on continuous improvement.
- Company-wide commitment to workplace safety.
- Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure equipment is meeting operating and quality standards.
- Create a friendly and inviting working environment.
- Effective communication with customers and coworkers, both verbal and written.
- Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
- Recommending required parts and services to customers and assistance with follow-up through to successfully acquiring customer approval.
- Working with internal team to obtain required parts and materials.
- Adhere to safety standards and procedures with continuously changing working environments.
- Daily travel to customer sites located in the greater Calgary, Alberta region with occasional travel to sites located in surrounding areas.
- Rotation based on-call service, with occasional after hour call-outs.
- Comprehension of electrical wiring schematics and diagrams for all equipment.
- Accurately document service and installation activities by completing work orders for each job, maintenance checklists, and daily time sheets.
- Promote all company products, services and solutions; such as equipment, system accessories, planned maintenance, diagnostics, audits and leak detection. Ability to communicate value and increase customers' awareness of how these items can benefit their operations.

**Qualifications**:

- High school diploma. Post secondary and/or related technical training and experience preferred.
- Applicants with mechanical, millwright, HVAC, electrical/electronics,