Program Manager, Water Efficiency and Billing

**Job Description**:
**POSITION PURPOSE**

Reporting to the Manager, System Sustainability Management is responsible for leading and coordinating water and wastewater billing and providing advice, including technical and statistical analysis; liaising with local and partner municipalities and agencies regarding water and wastewater billing to maintain the Region’s interests and assure a significant source of revenue and collaboratively share data; initiating and coordinating continuous quality improvement initiatives to improve data collection, data analysis and the water and wastewater billing process; managing the development, implementation, and continuous improvement of the Department’s water conservation and efficiency programs, to support the Region’s and local municipal summer water conservation By-laws, infrastructure master planning and other regulatory related activities; managing the development and documentation of sustainable programs and procedures including the long term water and conservation strategy to support Provincial, Regional, Departmental and local municipal objectives.

**MAJOR RESPONSIBILITIES**
- Leads and coordinates wholesale water and wastewater billing program, including approval of payment to applicable partner municipalities; verification of data and submits to Department finance unit for invoicing; liaises, negotiates and resolves disputes.
- Leads the departmental billing process review initiative to continuously improve customer bills and process to be customer friendly.
- Develops, oversees and reports on the water conservation program including alignment to Vision 2051, corporate strategic plan and department objectives.
- Facilitates the Water Conservation Advisory Steering Committee and Partnership meetings with the external stakeholders.
- Coordinates with internal staff, local municipalities, Conservation Authorities, non-government organizations and consultants to develop communications strategies, print and web based material, to promote sustainable use of the Region’s drinking water supplies for residents and businesses in coordination with internal stakeholders.
- Identifies, develops, and uses effective marketing and distribution strategies to promote water conservation programs to York Region businesses and the general public including coordination with internal staff and stakeholders from Regional Departments, local municipalities, Conservation Authorities and non-government organizations.
- Leads the data management and governance of billing data including the investigation of water and wastewater data management systems to identify issues; documents all investigations and recommends remedial measures to Management.
- Ensures billing system schematic is maintained and information provided, as required.
- Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, setting annual performance goals, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
- Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health and Safety Act and Regulations and Regional Policies. Promotes the code of conduct, Regional values and HR policies with all staff of the section.
- Represents the Department at meetings with public and other agencies for preparation of the Long Term Water Conservation Strategy and Water/Wastewater Master Plan.
- Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
- Assumes functions of the Manager in that person’s absence, as directed.

**QUALIFICATIONS**
- Successful completion of a University Degree in Civil/Environmental Engineering, Environmental Sciences, Applied Science or related field, or approved equivalent combination of education and experience.
- Minimum three (3) years of relevant experience related to monitoring flows in municipal water and wastewater systems; public and partnership programs to address water conservation measures; knowledge of water and wastewater budgeting and financing principles to complete detailed technical and financial analysis; demonstrated minimum of (two) 2 years of direct supervisory experience.
- Demonstrated project management skills to lead a project or work group, organize numerous tasks, set priorities and meet deadlines.
- Experience and understanding of business development in terms of practices, information, data, business processes, information systems and organization, including analyzing, modelling and providing insight and recommendations on large technical data sets.
- Strong report writing, research, analytical and project manage