Surgical Services Secretary

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone - meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario.
**Type**: Regular Full Time
Replacement
**Job Description**:
**Summary of duties but not limited to**:
Facilitate efficient and timely access to surgical specialty surgical services by receiving and processing referrals and scheduling first appointments:

- Work collaboratively in an inter-professional shared model of care
- Receive referrals and triage according to established guidelines within the Program
- Ensure all required information is received from referring source to facilitate timely scheduling of appointments
- Triage to appropriate physician and Nurse Practitioner as per established decision algorithms
- Consult with physician and clinical team to appropriately triage and schedule patients in the surgical specialty required
- Initiate patient chart for surgical specialty areas in the Electronic Patient Record
- Schedule patient visits and coordinate required tests
- Communicate scheduled visit to appropriate individuals (referring physician, patient, etc.)
- Ensure patient receives written and verbal instruction regarding tests and appointments
- Ensuring patient understands any special preparation instructions and provides additional info regarding the tests when required
- Function in an independent capacity to contact patients regarding scheduled appointments and provide any needed clarification regarding clinic appointment or test preparation
- Maintain physician schedule for surgical clinic, services, committees and meetings including internal and external engagements
- Problem solve, triage and schedule related issues in consultation within the clinical team

**Contribute to the efficient operations**:

- Generating a chart for the referral and retrieving any patient results not in EPR
- File reports not in EPR in Women’s College Hospital records
- Liaise with Health Records regarding chart requests
- Check patients in and out of clinics
- Book complex tests, procedures and appointments to enhance the patient experience and clinic optimization
- Exhibit a strong understanding of the complexities of procedures/tests /consult referrals to be booked within the surgical specialties/areas
- Self-directed with the ability to work independently and collaboratively with the team in the assigned clinic and surgical area as an integral part of that team and will ensure that team members are informed of the updated schedule, room assignment and any potential changes in the clinic schedule
- Effectively communicates with all hospital clients and stakeholders

Enhance the patient experience by facilitating patient and health care provider flow:

- Ensure that patients are appropriately consented for their surgical procedures or appointments
- Coordinate and support patient and caregivers health teaching with clinicians as required
- Coordinate surgical bookings including surgical assist for the surgical suite
- Coordinate patient pre-operative preparation and documentation
- At completion of the patient visit coordinate all related tests, follow-up appointments and schedules according to the physicians plan of care

Engage in clerical activities to support efficient surgical services operations and contribute to a professional and team focus environment:

- Engage in activities to support efficient clinic operations, including use of various technologies and processes
- Independently respond to patient and provider inquiries & ensures messages are referred to the appropriate person
- Attend and participate in surgical services administrative and program meetings
- Initiate, collect and maintain utilization data, outcome metrics and operational statistics for the program
- Follow established policies and procedures within the program and organization
- Support the surgical team by performing clerical functions, day to day operations functions that will promote excellen