Gmr Retail

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Retail Supervisor
**Location**: North Vancouver
**Department**: Retail
**Reports to**: Manager, Retail
**Role Status**: Full Time / Permanent / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
JOB SUMMARY
The Retail Supervisor's primary role is to drive outstanding guest service in our retail spaces. The Supervisor will lead our associates and Team Leaders in ensuring service targets are met, our stores are well merchandised, and day-to-day tasks are completed. They will deliver outstanding and memorable experiences for our customers and teams, acting as experts on the mountain - ready to answer any questions or jump in and help where they can.
ESSENTIAL JOB FUNCTIONS
- Take ownership of inventory management systems
- Accountable for all stock receiving processes
- New item list creation and product data entry
- Collaborate with Accounts department on vendor invoice reconciliation
- Supervise and train staff in receiving and stickering of stock
- Physically load and unload incoming/outgoing stock consignments
- Manage and process vendor returns and customer warranty claims
- Cover in-store sales shifts as required by demand/staffing availability
- Conduct daily store operations and other related duties as assigned by management
- Assist management during sales events, staff purchase nights and inventory count
- Maintain current and in-depth knowledge of mountain services, promotions and policies
- Uphold and exceed industry Manual Handling + Health & Safety standards
- Participate in on-going training and coaching initiatives
- Maintain a professional and well-presented persona suitable for the Tourism industry
- Other duties as required

SUPERVISORY RESPONSIBILITIES
This position provides direct supervision and leadership to the Retail Associates and Team Leads.
REQUIRED QUALIFICATIONS AND ABILITIES
- Able to work regular 8 hour shifts within store operating hours of 9am to 10pm
- Highly organised and methodical approach to work
- Above average attention to detail and problem solving initiative
- Mathematical competence an asset
- Experience in accounts reconciliation and/or inventory management preferred
- Experience in outdoor retail an asset
- Excellent communication in English, verbally and in writing
- Intermediate to Advanced ability in Microsoft Office Suite, particularly Excel
- Must be physically fit and able to lift ~40lbs/20kg loads

WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$21.62/hour up to $25.28/hour
All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills re