Training & Development Specialist

**Job Description**:
**We are Canada Life**

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a
**_Training and Development Specialist_**

The Training and Development Specialist is an exciting and fast paced role within the Training and Organizational Performance (TOP) team within Insurance New Business.

This role supports various new business roles: New Business Technician, New Business Associate, Underwriter, Requirements Coordinator, and Underwriting Associate.

**What you will do**
- Providing product, process and system training for new and existing New Business operations and underwriting staff
- Providing day to day support on system, process, or case specific inquires.
- Delivering process and business updates to all staff on a regular basis.
- Handle quality management activities such as reviewing quality findings, communications, and action planning.
- Identifying and documenting training gaps and learning opportunities to develop plans to address the needs at the individual staff and role level.
- Play a key role in instilling a continuous improvement culture and supporting innovation throughout New Business Operations in collaboration with all business partners.
- Act as a SME to support the development of process documentation, training plans and training material.
- Troubleshooting system issues and collaborating with the right support teams to resolve issues quickly
- Contribute to project initiatives as a SME for New Business Insurance, as required, and in collaboration with New Business Operations Specialists, Business Process Specialist, and other collaborators.
- Providing input for staff performance evaluations

**If you are interested in this opportunity, ask yourself**:

- Do you have an exceptional process and system knowledge of the insurance business?
- Are you able to explain complex concepts in a simple way?
- Do you have a passion for helping others and acting as a SME?
- Are you looking to be a strategic player to support the flexibility and quality of our operations internally and externally?
- Are you seeking constant evolution, demonstrating flexibility, and committed to continuous improvement?
- Are you known to be easy to work with and enjoy collaborating with others?
- Do you have a high degree of rigor and accuracy in your work?
- Are you a self-starter with strong abilities to work independently?
- Are you comfortable working in a fast-paced environment with competing priorities?
- Are you able to identify and evaluate root causes of complex situations?
- Are you comfortable with public speaking in small and large groups in a variety of formats?
- Looking for a career that challenges you and provides opportunities to grow your skillset, both technical and leadership?

If you answered yes to most or all the above questions, you could be a great fit for the role

**What you will bring**
- 2+ years of experience in Insurance New Business
- Excellent English communication skills both written and verbal; Bilingual in English and French considered an asset
- Understanding of Adult Learning Principles
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) is an asset

**Be your best at Canada Life

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_