Sales Floor Associate

**Job Overview**

**Job Duties and Responsibilities**include but are not limited to:

- Sales and Customer Service_
- Provide excellent customer service to all Doidge Building Centres Ltd.’s customers ensuring that they have a unique and consistent customer experience.
- Build strong lasting relationships with retail, professional, and contractor customers.
- Utilize effective questioning and listening techniques to identify and qualify customer requirements.
- Process sales on computer as per procedures; locate product(s) on computer, ensure stock availability, and confirm next available delivery date(s).
- Clearly understand sales objectives and expectations on a daily basis.
- Increase sales and margin with add-on sales and up selling techniques.
- Provide quotes from building plans and/or material lists.
- Support and promote all marketing initiatives.
- Follows Doidge Building Centres Ltd. And Rona’s standards by following the Daily 8s program.
- Remain current on flyers and promotional events. Provide information and locate promotional products for customers as required.
- Prepare special orders, obtain required information and specifications from customers, contact vendor to establish and confirm price and available delivery date. Applies appropriate margin and informs customer of the amount required for deposit. Forward paperwork to the Special-Order Purchaser for follow up.
- Process web order transactions.
- Resolves customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction. Refers difficult situations to Branch Manager or Manager on Duty.
- Understands and executes merchandising and marketing initiatives developed by management.
- Shrink conscious and works diligently to reduce loss.
- Ensure inventory integrity and identify potential sources of inventory losses.
- Participates in and executes cycle counts in an accurate and timely manner.
- Maintains a safe and clean working environment and assists with the cleanliness of the store by vacuuming, sweeping, mopping, dusting, cleaning bathrooms, doing light housekeeping of office areas and store as needed.
- Other_
- Follows all Doidge Building Centres Ltd.’s policies and procedures as outlined in the Employee Handbook, Health and Safety Manual, National Health and Safety Guide, Code of Conduct, and any other company communication.
- Upholds Section 28 of the Occupational Health and Safety Act (OHSA), including, but not limited to adhering to safe work practices, wearing personal protective equipment, and participating in health and safety training.
- Participates in regular professional development and training including computer assisted training and Workday Learning.
- Participates in RONA training programs and formal/informal vendor training when required.
- Provides regular feedback as well as corrective feedback when necessary.
- May be required to assist with other team members’ training on procedures and sales and service techniques.
- Regular attendance at scheduled meetings including store meetings and shrink and department walks.
- May participate in store committees (Joint Health and Safety Committee, Social Committee, etc.).
- Other duties as assigned.

**Experience**
- Previous experience in construction or hardware retail sales or customer service is preferred but not required.
- Strong time management skills to prioritize tasks effectively in a fast-paced environment.
- Basic math skills for handling transactions and providing accurate change to customers.
- Proficient computer skills, and ability to learn new computer programs
- A passion for sales and the ability to communicate effectively with customers is essential for success in this role.
- First Aid Trained is an asset

Join our team as a Retail Sales Associate, where your skills in customer service and sales will contribute to creating memorable shopping experiences for our valued customers

**Job Types**: Part-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 15 - 30 per week

**Benefits**:

- On-site parking
- Store discount

Flexible language requirement:

- French not required

Shift:

- Afternoon shift
- Day shift
- Morning shift

Work days:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2025-06-30