Contracts & Compliance Coordinator (Remote)

**ABOUT THIS ROLE**

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for maintaining key relationships with contract leads and having a thorough understanding of all contracts in order to be a resource to both internal and external parties, while acting as the liaison between the government contracts and Bayshore departments.

**A DAY IN THE LIFE**
- Read and understand contract obligations and how they relate to business operations
- Collect and record contract data based on department protocol
- Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts
- Manages Contract performance, utilizing available data and information to identify issues and/or concerns as well as quality improvement opportunities related to our contracts
- Attend LHIN and SPO Meetings (travel as required)
- Develop thorough understanding of internal operations including the environment and operating conditions
- Addresses concerns from clients and contract representatives in an effective and timely manner - working with relevant internal staff and external parties (including performance and billing issues)
- Act as a point person between Internal Departments and Customers to communicate any updates, disruptions to service, improvements, etc.
- Train staff on HCCSS requirements
- Coordinate resources for RFPs and Proposals
- Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/management in a timely manner
- Investigate and respond to Client complaints and escalations and work with Internal/External departments to implement process improvements
- Update and maintain department tools and contracting processes
- Actively work to develop an understanding of the business operations from a front-line perspective
- Communicates project development, status and related processes on an ongoing basis
- Ability to ensure timely and effective execution of multiple and simultaneous projects
- Self organized and has ability to prioritize tasks and ensure all deadlines are met
- identify business requirements regarding contract terms and conditions
- Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
- Respond to inquiries or questions regarding contract administration
- Complete a variety of administrative tasks
- Develop process flow charts, SOPs and work instruction in various formats (Visio, Work, PowerPoint, Excel)
- Ensure required data is collected, prepared and communicated to relevant parties
- Extract and analyze reports and summarize findings for management
- Maintains excellent relationships with external parties / customers using effective communication strategies
- Works with Staff and Management to ensure action items are completed in a timely manner as per assigned deadlines
- Responding to Customer and Internal enquiries within set guidelines and time-frames
- Maintain strong relationships with key stakeholder groups including clinical and administration team members
- Develop process improvements that mitigate risk and ensure contractual compliance
- Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Participates proactively in Health & Safety activities while performing all duties.
- Adhere to Bayshore Policies and Procedures
- Maintain confidentiality of client and corporate information

Job Qualification

**WHAT YOU BRING TO THE TEAM**

**Education and Experience**
- University degree in a related discipline or three-year diploma in a related discipline plus related experience
- Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset
- Experience in Program / Project Management is an asset
- Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines\
- Strong communication and presentation skills
- Experience providing detailed reports using Microsoft Office (Excel) and CRM
- Valid driver’s license and reliable vehicle for off-site meetings

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. Bayshore operates in acc