Home-based Travel Consultant

**LOCATION: Cornwall, Ontario**

**TERM: Full-Time, Permanent**

event July 09, 2025 person Full Time map Remote

**Overview**:
We are seeking a passionate and community-driven at-home travel consultant to assist our Members with their Membership and Travel needs. This role offers a flexible schedule of 37.5 hours per week, including some Saturdays and Sundays, allowing you to work with autonomy. If you are currently a sales-focused independent agent looking for the same flexibility, but the security of a salary and benefits, this is an excellent opportunity for you to work with a trusted travel agency and one of the most recognizable travel brands in Canada.

As a Home-Based Travel Consultant for CAA North and East Ontario, you will play a key role in the development of a book of business for Members in the Cornwall area. Your entrepreneurial spirit and expertise in various destinations, travel trends, and budgeting will help create personalized travel experiences for our members.

**Responsibilities**:
Travel Planning and Client Consultation:

- Conduct thorough consultations with clients to understand their travel preferences, budget, and special requirements.
- Recommend suitable destinations, accommodations, transportation options, and activities based on client preferences and current travel trends.
- Create personalized travel itineraries that align with each client's unique needs and desires.

Travel Insurance Sales:

- Offer and sell travel insurance policies to clients, emphasizing the importance of coverage for unforeseen events during their travels.
- Provide guidance on selecting insurance options that align with their specific needs.

Booking and Reservation Management:

- Handle all aspects of travel bookings, including flights, hotels, car rentals, cruises, tours, and other travel-related services.
- Ensure the accuracy of reservations, promptly confirm bookings, and maintain clear communication with clients throughout the booking process.
- Manage changes to bookings, cancellations, and rebooking as needed.

Financial Management and Transparency:

- Present pricing options and financial breakdowns transparently to clients.
- Process payments, deposits, and refunds in accordance with company policies and industry standards.
- Maintain accurate financial records and documentation.

**Requirements**:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
- Travel Industry Council of Ontario (TICO) certification is required.
- Completion of Travel Agency Certification course from an established and recognized institution
- Certified Travel Counsellor (CTC) designation or active pursuit thereof is required.
- Previous experience in a relevant travel sales role.

Knowledge & Skills
- Complete knowledge of Apollo and Travelport + GDS
- Must possess the comfort level and drive to succeed in a part-commission sales environment
- Self-motivated with the ability to build and retain a loyal clientele
- Exceptional customer service and communication skills
- Fluency in both Official Languages is desirable

**Compensation**:

- Base Salary: $36,500 - $44,000
- Generous Sales Incentive Structure
- Health & Dental Plan
- Pension Plan
- 3 Weeks Vacation
- CAA Membership

Employment is contingent on a satisfactory Criminal Background Check, credit check, and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process