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Ambassador

2 weeks ago

Montréal, Canada A5 hospitality Full time

**Region**

**Montreal, QC**

**Start date**

**13/12/2019**

Job Title:
Job Status:
Work Schedule:
Region:
Starting date:
A5 Hospitality is looking for an ambassador who will get hands on and work in a professional and rapidly growing environment. Answering to the Executive director and F&B director, the essential responsibilities and functions of this position are, but not limited to:

- Offer a professional, affable and endearing level of service at all times.
- Confirm reservations and organize the seating plan accordingly.
- Supervise the work of hostesses
- Seat clients according to the available spaces
- Ensure that the time allotted to reservations is respected in order to maximize the service hour
- Assist restaurants with service during peak hours
- Act as a contact point between all the food court’s departments
- Proactive participation to the weekly departmental meetings
- Schedule planning and management according to ongoing events, attendance peaks and reservations.
- Acknowledge customer feedback and complaints, act on them when required and ensure proper follow-ups
- Always strive to exceed the expectations of customers (internal and external) by providing them an outstanding and efficient service.
- Build high-quality relations with customers in order to foster their loyalty.
- Assist in planning and managing work schedules according to occupation rates and predetermined budgets.
- Manage and coordinate all time-off requests (vacation, statutory, sick days, etc.)
- Assist with human resources duties (OH&S, performance review, recruiting, intervention forms, etc.)
- Welcoming and onboarding of new colleagues
- Communicate the daily promotions to the various food service departments
- Work harmoniously alongside the food court’s departments in order to provide an outstanding customer service and exceptional team work
- Comply to all safety policies
- Oversee the occupational health and safety of all colleagues and guests at all times and ensure that colleagues work in a safe way.
- Inform security of any event related to the safety of colleagues and customers.
- *The above list of duties is not exhaustive and the person in this role will need to constantly adapt to high-activity and specific customer relations management situations*
Qualifications:

- Bilingual (French & English), spoken and written
- Diploma of college studies in a related field
- Minimum of 1 to 3 years experience in an administrative role
- Any experience in the culinary realm will be considered an advantage
- Excellent computer skills
- Knowledge of MAPAQ’s food safety standards will be considered an advantage
- Keen interest in the realm of culinary arts
- Excellent communication skills
- Discretion
- Ability to work under pressure and manage several things at once
- Ability to succeed in a fast paced and constantly evolving environment
- Excellent interpersonal skills
- Adaptability to work with employees of various cultural backgrounds
- Highly organized and detail-oriented
- Dynamic, self-starter, creative
- Structured, methodical, efficient
- Ability to work in an environment that requires swift responses and a keen sense of initiative
- Tasteful appearance

Visa requirements: must be legally eligible to work in Canada.