Customer Service Support Specialist

2 weeks ago

Long Sault, Canada Pulsar Process Measurement Full time

**Our Business**:
This is an exciting time to join the recently rebranded Pulsar Measurement business, following the merger of Pulsar Process Measurement and Greyline Instruments, and the wider TASI Flow Group. The recent merger of two successful and growing businesses specializing in ultrasonic level and flow measurement has set us up for success while growing the business both in the US and the rest of the world.

TASI, our parent group formed in 1999, has successfully grown companies that consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASI’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem-solving.

Join us on this exciting journey.

**Your Role**:
The Customer Service Specialist is a key component of the Pulsar Measurement internal team workings. The CSS provides critical outward and inward-facing roles, including order entry, service coordination, and adaptability to assist in other roles as needed. Success in this role is defined by quickly and accurately inputting customer purchase orders, resolving any issues or inaccuracies in the customer request, coordinating order fulfillment, and assisting to resolve lead time issues. This role is defined by responsiveness, communication with customers and team members, and deep knowledge of our internal workings and procedures.

**Your Responsibilities**:
Your responsibilities include but are not limited to:

- Communicate orders status and respond to customers and the Sales Team
- Assist in Monitoring and following up on customer requests to our company inbox
- Enter customer and order information to CRM as support to Sales Team
- Review incoming POs and distribute
- Sent REP/Customer info as requested
- Answer/help Website requests
- Processes customer's return administrative duties (RMA setup, data input)
- Track and communicate return status to customers
- Process Service PO’s

**Travel**:

- Travel is based on demand when conditions allow. Travel includes but is not limited to regions, factories, offices, customer locations, and suppliers.

**Your background**:

- Experience in Customer Service and Strong Customer Care Skill
- Good PC skills and knowledge of MS Office products
- Self-motivated person with a strong work ethic and interpersonal skills
- Detail Oriented, organized work habit
- Experience with CRM

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