Supervisor

7 days ago

Halifax, Canada On Side Restoration Full time

The Supervisors for Client Support Service (Supervisor CSS) at On Side is responsible for ensuring that Xactimate/Xactanalysis and Symbility support is always available. The Supervisors of CSS lead the Client Support Services team, while performing advanced administrative duties, training, communicating and ensuring the work gets done

**Supervisor CSSs are responsible for**:
Leading, directing, developing, and evaluating performance of the CSS team

Provides training on Xactimate/Xactanalysis and Symbility support functions

Reviewing estimates

Assisting with the resolution of non-compliant estimates

Support, advise and Implements action plans, in response to customer needs

Update protocol documentation

Technical support and administration related to Xactimate/XactAnalysis

Providing support on various On Side CSS efforts to achieve a superior customer experience

**What you bring**:
Canadian Permanent Resident/Citizen or legal authorization to work in Canada

Fully bilingual (English/French)

3-5+ years providing excellent administrative work

High level of IT literacy and the ability to troubleshoot technical problems

Familiarity with Xactimate/Xactanalysis and Symbility

Evidence of being able to work with competing high priorities

2+ years supervising or managing people

A positive, ‘can do’ attitude

A background providing excellent customer service.

Clean criminal record

**Other stuff that’ll help you get the most of this opportunity**:
Experience in an Xactimate/Symbility environment

Background in restoration or insurance

**Work location**:
This position allows for work in any location in Canada that On Side Restoration has a branch.

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