Guest Services Manager

2 weeks ago


Upper Tantallon, Canada Spa Chappelle Organic Beauty Inc Full time

**Responsibilities**
- Provide upscale guest service experiences for clients throughout their visit
- Ensure clients are greeted with enthusiasm and care upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared before the guest's arrival
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests' requests,
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our spa services
- Promote all spa amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Examine daily duties, assign tasks and check on progress
- Inventory Control
- Analyze customer feedback from our spa software and online reviews and suggest ways to improve ratings
- Establish friendly relationships with regular spa clients

**Skills**
- Proven work experience in Customer Services
- Understanding of all spa management best practices and relevant laws
- Hands-on experience with Spa Management software
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills, along with the ability to motivate a team into high performance. Positivity is a must
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- Solution orientated

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay



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