Network Operations Technician

Company Biography

Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition programs, educational training, work-life balance and career growth opportunities.
Position Summary
Under the general supervision of the Network Operations Supervisors, the Network Operations Technician is responsible for the installation, repair, testing, maintenance, and monitoring of equipment and facilities related to Tbaytel products and services. The Network Operations Technician is end-to-end solution oriented and driven to provide a superior customer experience.
Major Responsibilities
- Installs, maintains, tests, repairs, and monitors network and customer premise equipment related to voice, internet, video, mobility and security services.
- Installs, maintains, tests, repairs, and monitors central office power equipment including, but not limited to DC power plants, batteries and cabling.
- Installs and maintains central office equipment including, but not limited to auxiliary framing, cable rack, fiber tray, and equipment cabinets.
- Installs, tests and repairs copper & fiber facilities.
- Performs and interprets diagnostic testing using hardware and software test tools to isolate network and customer troubles.
- Assists with investigation and diagnoses of issues related to network and customer premise equipment and performs escalation of issues to other groups as required.
- Creates, updates, and resolves network incident and customer trouble tickets, ensuring trouble resolution and customer communication is completed.
- Provides and updates as-built information to maintain records and drawings. Liaises with Engineering on work order revisions, construction status, design improvements, quality control and cost savings.
- Plans and coordinates scheduled work with approved contractors pertaining, but not limited to tower, electrical, road, grounds, building and commercial services installation and/or maintenance.
- Provides training and technical assistance to other employees as directed.
- Operates various types of power tools and telecommunications equipment.
- Maintains an up-to-date knowledge of and complies with all legislation and Tbaytel policies relevant to the position and the duties performed.
- Performs all other duties as assigned.
Minimum Qualifications
- Strong computer skills and a technical aptitude.
- The ability to communicate with the public and fellow employees in a courteous and tactful manner.
Preferred Qualifications
- Previous telecommunications experience in a technical role.
Conditions of Employment
- Must successfully undergo a satisfactory Criminal Records Check.
- Must hold and maintain a valid Driver’s Licence and current satisfactory Driver’s Abstract (determined by COTB Fleet)
- Must be capable of performing physical labor.
- Must not be colourblind. Must be able to accurately differentiate colored wiring.
- Must be able to work aloft, climb ladders and effectively utilize aerial mobile equipment.
- Shift work is required and travel throughout Tbaytel serving territory may be required.
Closing Statement

Tbaytel strives to provide a safe environment for its customers, employees and assets. To support this goal, Tbaytel requires that all individuals acting in their capacity as employees, students, and contractors for Tbaytel undergo a Criminal Records Check (CRC).
Tbaytel will review the CRC to determine if the offence(s) are relative to the bona fide job requirements.
Criminal Records Checks will be conducted in a discreet and confidential manner, in the interest of Tbaytel and for public safety of the community served by Tbaytel.
What is a Criminal Records Check?
A Criminal Records Check is a CRC which searches the National repository for criminal records in Canada via the Canadian Police Information Centre (CPIC). It also identifies pending criminal code charges and outstanding warrants.
For more information on obtaining a record suspension please visit the Parole Board of Canada
Employment Equity