Advisory Agent, Member and Client Experience

4 days ago

Quebec City, Canada Desjardins Full time

The work mode arrangement for the position is full-time on site.

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and advise members and clients on available financial products and services, and promote the various distribution channels available. You open accounts for them and help them with their financial transactions, while remaining attentive to their needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

- Contribute to business development and maintain business relationships through service delivery and activities.
- Assist members and clients who have encountered fraud or irregularities. Monitor and process transactions required to settle their cases.
- Stay on top of the latest standards, products and services in your field.
- Uphold compliance, security and risk management standards.

**What we offer**
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment

**What you bring to the table**
- High school diplomas in a related field
- A minimum of three years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy
Curious about this profession? Click here

LI-Onsite

**Trade Union (If applicable)**

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

**Job Family**

Member/client sales and service (FG)
**Unposting Date**

2025-11-7

  • Advisory Agent, Member and Client Experience

    1 week ago

    Quebec City, Canada Desjardins Full time

    Temporary position for 11 months (On call). The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...

  • Advisory Agent, Member and Client Experience

    1 week ago

    Quebec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. As an Advisory agent, Member and Client experience, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote...

  • Advisory Agent, Member and Client Experience

    24 hours ago

    Quebec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...

  • Advisory agent, member and client experience

    2 weeks ago

    Québec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...

  • Advisory Agent, Member and Client Experience

    2 weeks ago

    Chicoutimi, Quebec, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site.Several opportunities are currently available in the Saguenay-Lac-Saint-Jean region.RequiredAs an advisory agent, member and client experience, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You...

  • Member and client experience advisory agent

    2 days ago

    Blanc-Sablon, Quebec, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site.RequiredAs a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You...

  • Job Student, Advisory Agent, Member and Client Experience

    2 weeks ago

    Quebec City, QC GK M, Canada Desjardins Full time

    Temporary position for 12 months (On call).The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...

  • Advisy Agent, Member and Client Experience

    2 weeks ago

    Forestville, Quebec, Canada Desjardins Full time

    Several opportunities are currently available in the Côte-Nord region.RequiredAs a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use...

  • Agent-conseil ou Agente-conseil, Expérience Membre Et Client

    2 weeks ago

    Quebec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...

  • Agent-conseil ou agente-conseil, Expérience membre et client

    2 weeks ago

    Québec City, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...