Team Lead

5 days ago

Richmond Hill, Canada VPI INC. Full time

Do you thrive in a fast-paced environment where leadership, coaching, and community impact intersect? VPI Employment Services is hiring a **Team Lead** to support day-to-day operations, guide staff, and ensure service excellence in our branch network. If you're passionate about employment services and developing others, this role is for you.

**Key Responsibilities**
- ** Lead daily operations**
Deliver variance and pipeline updates, conduct file audits, and ensure reporting accuracy. Provide regular updates to the Branch Manager and Senior Manager to support data-driven decisions.
- ** Coach, mentor, and develop staff**
Facilitate onboarding and role-specific training for new hires. Identify coaching needs, conduct regular check-ins, and contribute to a high-performing, growth-oriented team culture.
- ** Ensure service excellence and compliance**
Review and approve client documentation, including Job Start and Employment-Related Financial Supports. Ensure service delivery meets internal quality standards and Employment Ontario compliance requirements.
- ** Support operational continuity**
Provide cross-functional backup support for key roles during staff absences ensuring seamless client service.
- ** Promote community engagement and program visibility**
Represent VPI at community events, with employer partners, and across local networks. Contribute to outreach strategies that support branch targets and reflect local labour market needs.
- ** Drive performance and continuous improvement**
Collaborate with the Branch Manager to implement staff performance action plans, address operational challenges, and share insights that support process improvements and team development.

**What You Bring**
- Strong knowledge of Employment Ontario services and client-focused service delivery
- Experience mentoring and coaching staff across various roles
- Confidence with data tools, file audits, and reporting dashboards
- Strong organizational, communication, and relationship-building skills
- Tech-savvy and adaptable; able to support multiple roles as needed
- Proven judgment, professionalism, and a proactive mindset

**Our EPIC Values**

We live our core values every day:

- ** Ethics** - Respect, compliance, and doing what’s right
- ** Passion** - Purpose-driven, engaged, and always improving
- ** Innovation** - Bold thinking and creative leadership
- ** Courage** - Resilient, brave, and committed to action

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